Senior Executive, Marketing & Client Experience

Key Responsibilities

• Deliver high-touch, face-to-face service to walk-in clients, guiding them through onboarding, app features, and account-related processes.
• Conduct in-person tutorials and assist with product or platform-related queries, ensuring adherence to SC Malaysia’s KYC standards.
• Support marketing initiatives by distributing approved marketing collaterals, guiding clients on how to access promotions, and encouraging app engagement based on pre-approved messaging by compliance and marketing teams.
• Support daily operational upkeep, including visual merchandising, cleanliness, and brand alignment of the centre.
• Manage and monitor inventory of demo devices, brochures, and promotional items.
• Act as shift leader in the absence of the Client Experience Lead and support team supervision.
• Handle escalations, feedback collection, and issue resolution in collaboration with internal teams (Compliance, Customer Service, Client Relations, etc.).
• Coordinate with relevant teams on events, new feature launches, or client education initiatives.
• Take ownership of specific projects such as VIP client engagement or training sessions.
• Undertake ad-hoc tasks or special projects as assigned by management to support business needs.

• Degree in Business, Finance, Marketing, or related disciplines.
• 2–4 years of relevant experience in a customer-facing role, preferably within financial services, fintech, or premium retail.
• Familiarity with digital investing, stock trading, or online brokerage platforms.
• Familiarity with regulatory standards by the Securities Commission Malaysia or Bursa Malaysia is a strong advantage.
• Demonstrated ability to lead by example, resolve issues independently, and train others.
• Experience with event support, VIP handling, or campaign coordination is a plus.
• Fluent in English, Bahasa Malaysia, and Chinese (Mandarin/Cantonese).
• Able to work weekends and public holidays when required.

Preferred License(s)

• CMSRL holder - Dealing in Securities, Module 6 & 7
• Unit Trust Consultant - Computerised Unit Trust Examination

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits.
• Fun loving and diverse work environment.

Please note that only short-listed candidates will be contacted. Thank you.