Product Officer

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

Product Strategy & Lifecycle Management

• Support the end-to-end product lifecycle including ideation, requirements definition, development, testing, launch, and post-launch optimization.
• Assist in defining product features and improvements for digital payment services such as wallet transfers, bill payments, merchant payments and financial services
• Contribute to maintaining the product roadmap by prioritizing features based on customer value, business impact, and regulatory requirements.

Business Requirements & Documentation

• Prepare Business Requirement Documents (BRDs), workflows, product specifications and  user journeys aligned with company standards.
• Translate business needs into clear functional requirements, user stories, and acceptance criteria.
• Ensure alignment between technical teams, compliance, operations and business stakeholders.

Testing, Quality Assurance & UAT

• Collaborate with QA teams to ensure requirements are translated into comprehensive  test scenarios.
• Review and validate UAT test cases to ensure full coverage of business flows and regulatory requirements.
• Participate in User Acceptance Testing (UAT) to confirm product readiness before production release.

Market Analysis & Data-Driven Decisions

• Conduct market research and customer insight analysis.
• Monitor product KPIs, transaction performance, adoption metrics, and customer feedback.
• Identify opportunities for innovation, optimization, and new financial product offerings.

Customer Experience & Product Optimization

• Advocate for simple, secure, and seamless digital payment experiences.
• Support pilot launches, feature rollouts, and product enhancements.
• Work with design and development teams to continuously improve user journeys and product usability.
• Continuously improve product performance based on analytics, operational feedback, and market insights.

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field; an advanced degree is a plus.
• 3–4 years of experience in product management, business analysis, or digital product development.
• Experience working in fintech, banking, digital wallets, or payment platforms.
• Familiarity with digital payment ecosystems, including wallet services, transfers, bill payments, and merchant payments.
• Excellent communication and stakeholder management skills.
• Fluency in Arabic and English (written and verbal).