Manager, Service Provider Risk Management
Cuscal
Full-time
On-site
Sydney New South Wales Australia
Company Description
Empower Australia’s Payments Future with Cuscal
At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future.
Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.
Forward with Cuscal.
As part of an exciting uplift to our Procurement and Vendor Management team, we are looking for a Manager, Service Provider Risk Management (SPRM) to join the team!
The purpose of the Manager, SPRM is to support Service Owners with the engagement of and management of service provider risk assessment. This is designed to deliver outcomes that effectively meet Cuscal’s requirements to ensure service providers risks are identified, and subsequent contracts are uplifted to ensure they comply with their contractual obligations, and risks are managed effectively.
The position is primarily responsible for the management of external resources to complete the risk assessment. The role will strive to facilitate harmonious relationships and problem-solving efforts across Cuscal and its vendors.
You’ll also make an impact by:
Lead the execution and continuous improvement of the Service Provider Risk Management Standard/Framework, aligned with APRA CPS230 and internal governance standards.
Manage an offshore team responsible for conducting risk assessments and due diligence on new and existing material service providers, ensuring alignment with the Cuscal’s operational risk and service provider management policies.
Work closely with the Vendor Governance Manager to jointly oversee third-party risk management practices, including performance monitoring, contract compliance, and risk remediation.
Collaborate with stakeholders across Procurement, Legal, Risk, Information Security, Technology, and other business units to ensure cohesive and consistent third-party risk management practices.
Maintain a robust and current register of material service providers, ensuring appropriate classification, controls, and ongoing monitoring are in place.
Drive the risk assessment process for critical and material outsourcing arrangements, ensuring key risks are identified, documented, and treated.
Support the development of third-party risk metrics, dashboards, and reporting for internal governance forums and regulatory bodies (including APRA).
Stay abreast of changes in regulatory expectations, industry trends, and internal risk appetite to ensure third-party risk management practices remain fit-for-purpose.
Provide guidance and oversight to the offshore team, ensuring high-quality and consistent assessments, documentation, and reporting.
Contribute to internal audit and regulatory reviews related to CPS 230, outsourcing, or operational risk management.
What you’ll bring
You’re a problem solver with strong communication skills and a passion for delivering exceptional service. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.
To succeed in this role, you’ll have:
5+ years’ experience in risk management, third-party/vendor risk, or compliance within financial services, ideally in a payments or digital banking context.
Strong working knowledge of APRA CPS230, CPS231, and operational risk requirements relevant to ADIs.
Experience in Vendor Management and Governance Processes.
Experienced stakeholder relationship management.
Proactive approach to problem-solving and ability to manage multiple initiatives / issues / escalations.
Why Cuscal?
At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.
Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.
You’ll innovate alongside skilled, smart, connected teams.
And you’ll build an impressive, fulfilling career that continues to grow.
You’ll also enjoy a range of benefits, including:
Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’
Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.
Join us and reimagine the future
Ready to make an impact? Click APPLY to join Cuscal’s Procurement and Vendor Management team today.
If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now.
Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.
Empower Australia’s Payments Future with Cuscal
At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future.
Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.
Forward with Cuscal.
As part of an exciting uplift to our Procurement and Vendor Management team, we are looking for a Manager, Service Provider Risk Management (SPRM) to join the team!
The purpose of the Manager, SPRM is to support Service Owners with the engagement of and management of service provider risk assessment. This is designed to deliver outcomes that effectively meet Cuscal’s requirements to ensure service providers risks are identified, and subsequent contracts are uplifted to ensure they comply with their contractual obligations, and risks are managed effectively.
The position is primarily responsible for the management of external resources to complete the risk assessment. The role will strive to facilitate harmonious relationships and problem-solving efforts across Cuscal and its vendors.
You’ll also make an impact by:
Lead the execution and continuous improvement of the Service Provider Risk Management Standard/Framework, aligned with APRA CPS230 and internal governance standards.
Manage an offshore team responsible for conducting risk assessments and due diligence on new and existing material service providers, ensuring alignment with the Cuscal’s operational risk and service provider management policies.
Work closely with the Vendor Governance Manager to jointly oversee third-party risk management practices, including performance monitoring, contract compliance, and risk remediation.
Collaborate with stakeholders across Procurement, Legal, Risk, Information Security, Technology, and other business units to ensure cohesive and consistent third-party risk management practices.
Maintain a robust and current register of material service providers, ensuring appropriate classification, controls, and ongoing monitoring are in place.
Drive the risk assessment process for critical and material outsourcing arrangements, ensuring key risks are identified, documented, and treated.
Support the development of third-party risk metrics, dashboards, and reporting for internal governance forums and regulatory bodies (including APRA).
Stay abreast of changes in regulatory expectations, industry trends, and internal risk appetite to ensure third-party risk management practices remain fit-for-purpose.
Provide guidance and oversight to the offshore team, ensuring high-quality and consistent assessments, documentation, and reporting.
Contribute to internal audit and regulatory reviews related to CPS 230, outsourcing, or operational risk management.
What you’ll bring
You’re a problem solver with strong communication skills and a passion for delivering exceptional service. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.
To succeed in this role, you’ll have:
5+ years’ experience in risk management, third-party/vendor risk, or compliance within financial services, ideally in a payments or digital banking context.
Strong working knowledge of APRA CPS230, CPS231, and operational risk requirements relevant to ADIs.
Experience in Vendor Management and Governance Processes.
Experienced stakeholder relationship management.
Proactive approach to problem-solving and ability to manage multiple initiatives / issues / escalations.
Why Cuscal?
At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.
Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.
You’ll innovate alongside skilled, smart, connected teams.
And you’ll build an impressive, fulfilling career that continues to grow.
You’ll also enjoy a range of benefits, including:
Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’
Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.
Join us and reimagine the future
Ready to make an impact? Click APPLY to join Cuscal’s Procurement and Vendor Management team today.
If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now.
Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.