WFM Short Term Planner (Outbound)

Your role in our mission

We’re looking for a WFM Short-Term Planner Analyst to join our Workforce Management team.

You’ll develop short-term staffing forecasts and schedules for outbound and blended contact

center operations, with a strong focus on Collections. This role partners with Finance,

Operations, and vendor partners to ensure staffing meets both business and contractual needs.

• Forecast call volumes and staffing needs using financial assumptions, dialer data, and historical trends.
• Build and maintain schedules in WFM tools (e.g. NICE/IEX) and manage PTO/shift bids.
• Analyze staffing plans and recommend adjustments to optimize efficiency and service levels.
• Report on forecast accuracy, performance trends, and staffing outcomes for leadership.
• Collaborate with cross-functional teams to balance service quality and cost objectives.

• 1+ years of experience in workforce management forecasting, or capacity planning role.
• Bachelor’s degree preferred. A focus on Mathematics, Statistics, Finance, Economics, Supply Chain, or Business fields of study is preferred, but not required. High school diploma or GED is required.
• Experience with outbound/collections forecasting strongly preferred.
• Strong Excel or Sheets skills (macros/VBA a plus) SQL/Big Query/Tableau experience is a plus.
• Familiarity with WFM tools (NICE/IEX, Verint, Aspect, etc) and dialer systems (LiveVox preferred).
• Excellent communication skills with the ability to explain data clearly to technical and non-technical audiences.
• Analytical mindset, adaptability, and the ability to thrive in a fast-paced environment.

• The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
• The opportunity to work in a fast-paced environment with experienced industry leaders
• Flexible time off, comprehensive health coverage, competitive salary, paid parental leave
• Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
• A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts.

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About Our Operations Team

Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper? 

About Us

Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.  

We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!  

Our Values

Diversity expands opportunities

Collaboration creates better solutions

Curiosity fuels our innovation

Integrity defines all our relationships

Excellence leads to longevity 

Simplicity guides our user experience 

Accountability at all levels drives results

www.prosper.com

Our Story & Team  //   Our Blog 

Applicants have rights under Federal Employment Laws.

Family & Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)  

California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/

At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.