Technical Account Manager Lead

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. 

The Regional Technical Account Manager Lead is a senior leadership role that combines deep technical expertise with proven stakeholder management and team leadership skills. This position oversees and guides a team of Technical Account Managers across a defined region, ensuring the successful delivery of complex merchant integrations with Viva.com. The role requires a strong balance of technical acumen, strategic leadership, and client relationship management, ensuring that Viva.com becomes the trusted payments partner for large enterprises and regional clients. 

The Regional Lead will play a critical role in driving regional alignment, mentoring and developing the Technical Account Management function, and working closely with Sales, Product, and Technology teams to influence product roadmaps while supporting business growth and client success. 

Responsibilities:

• Lead and mentor a regional team of Technical Account Managers, ensuring excellence, accountability, and customer-first delivery.
• Define and execute regional strategies aligned with Viva.com’s global standards, acting as the escalation point for complex cases and collaborating with Sales and Business Development on growth initiatives.
• Build senior-level relationships (CTOs, COOs, CFOs), oversee critical integrations, and provide expert guidance to maximize client value.
• Support pre-sales and advise on technical feasibility and integration methods.
• Partner with Product, QA, and Technology teams to communicate client needs, close product gaps, and prioritize enhancements.
• Ensure continuous knowledge-sharing, training, and documentation within the team.
• Monitor KPIs and drive process optimization to improve efficiency, quality, and client satisfaction.
• Oversee timely resolution of escalations, critical bugs, and multi-country integration challenges.

• Proven track record with 3+ years in Technical Account Management or similar client-facing technical roles in payments, fintech, or e-commerce, plus 2+ years of leadership or regional management experience building and leading high-performing teams.
• Strong technical foundation in software development and integrations, with expertise in REST APIs, Postman (or similar tools), plugins, and payment systems, as well as hands-on experience guiding e-commerce or POS implementations.
• Ability to engage and influence senior executives (CTO, COO, CFO) while balancing technical solutions with business objectives, supported by exceptional communication skills in English and ideally additional European languages.
• Demonstrated success managing complex, multi-country projects and integrations simultaneously, paired with strong problem-solving, analytical, and decision-making skills and a proactive, hands-on mindset.

Nice to have

• Familiarity with major e-commerce platforms (WooCommerce, Shopify, Magento, PrestaShop), POS and accounting systems, and unattended payment solutions.
• Multi-regional work experience across Europe.

💸 Competitive compensation package;

🎯Annual bonus based on your performance and targets’ achievement;

🏥 Private health insurance for you and your family;

💻 Top of the Line tools and equipment;

📚 Career development and regular feedback to develop your skills;

🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches.