Service Hub Consultant

The Role

This is a dynamic back office support role with a primary focus on supporting post-settlement customers with complex loan & payment change requests via inbound/outbound calls and messages. Full-time position available covering standard working hours.

Key responsibilities of this role include:

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  Managing existing customers payment arrangements, redraws & ad-hoc requests
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  Processing daily loan and treasury transactions
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  Actioning loan variations once approved by the credit team
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  Liaising with customers who request variations to their home loans,
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  Assisting with the processing of home loan variation requests,
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  Performing loan maintenance and remediation when required
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  Processing discharge requests and providing final payout figures prior to settlement
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  Maintaining clear and effective communication with internal and external stakeholders
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  Completing daily internal quality assurance checks
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  Adhering to procedures and upholding regulatory requirements and AML/ KYC obligations

Who are we looking for?

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  You have at least 1 year customer service experience within the finance industry
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  Experience in processing mortgage discharges and variations is preferred.
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  PEXA experience will be highly regarded
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  Ability to work unsupervised
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  Proficient in Word, Excel and Outlook
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  Ability to handle high volumes
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  Excellent time & priority management as well as organisational skills
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  You can process work accurately but also efficiently with a great eye for detail
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  You have fantastic interpersonal and communication skills
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  You have a proactive approach to resolving problems and can think outside the box
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  You are wired to do things differently better, fairer, faster
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  You can handle a fast paced rapidly changing work environment
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  You get energy from helping Customers and saving them a bucketload
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  You bring positivity, energy, flexibility and you adore change
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  You know your stuff and you aren’t stuck in your ways
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  You enjoy moving at speed and getting things done

You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team.

What we can offer you?

The opportunity to work with a kick ass team of fast movers and shakers who want to create some real change in the industry. We believe in autonomy, bravery, moving fast and having a go. We are focused on building a company where everyone wants to work because they feel valued, empowered and passionate about helping customers get out of debt sooner.

Benefits & Perks

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  Flexible and casual working environment
  
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  Ability to work from home
  
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  Loads of support and training
  
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  Fantastic team culture with monthly events
  

At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.

Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.