Senior Product Manager - Observability

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Product Manager, Observability

Platform Engineering is building Platform as a Product, enabling engineers to autonomously build and maintain secure, scalable, and reliable applications with high speed and quality. A critical enabler in this mission is our Observability platform, part of the Shared Application Capabilities (SAC) cluster.

Observability empowers all Adyen engineers to understand, operate, and improve their systems with confidence. By unifying logs, metrics, traces, and alerts into a cohesive ecosystem, the Observability platform provides engineers with paved paths for reliable instrumentation, monitoring, alerting, and incident management. With a standardized, by-default observability approach integrated into our SDLC, engineers gain actionable insights that improve reliability, reduce operational overhead and strengthen our merchant experience..

What you’ll do

• Own the strategy and vision for Adyen’s Observability platform, ensuring it delivers a unified, scalable, and intuitive experience across logs, metrics, traces and alerts.
• Define and execute a now–next–later roadmap balancing short-term needs with long-term transformation, consolidating fragmented tools and processes into a cohesive platform.
• Partner with engineering (leads) across the various cross-functional teams to create an impactful observability solution and clear user journeys, from UX to infrastructure).
• Drive adoption of observability across Adyen by embedding it further into the SDLC and delivering paved paths that make observability the default choice for engineers. You will be coordinating and owning the (behavioral) change aspects and internal product marketing.
• Collaborate with (on-call) engineers as well as non/less-technical stakeholders such as support and operations teams, to design and deliver observability capabilities that meet the needs of these diverse user groups.
• Be a leader of change on reliability and operational excellence: advocating for best practices in instrumentation, monitoring and incident management.
• Influence cultural change by positioning observability as a trusted, must have instrument, to keep the reliability and speed our merchants expect from our products and services.

Why this role?

This role is ideal for a Senior Product Manager who thrives in high-impact, engineering-first environments. You will play a central role in transforming Adyen’s observability landscape from fragmented tools into a unified platform that engineers trust and love. If you enjoy building platforms that solve complex technical challenges, driving cultural change and enabling many engineers to move faster with confidence: this is a unique opportunity to make a company-wide impact.

Who you are:

• 5+ years of experience as a Product Manager with a track record of delivering outcomes in developer platforms, observability or the infrastructure domain.
• Strong technical foundation knowledge, enabling you to collaborate effectively with engineers on logs, metrics, traces and telemetry pipelines.
• Ability to make strategic trade-offs, balancing immediate operational needs with long-term platform investments.
• Growth mindset with passion for reliability, observability and platform engineering.
• Data-driven approach, using adoption metrics for your product(s) while also being comfortable with common observability metrics. 
• Excellent leadership and collaboration skills, capable of driving alignment across product, engineering, and operational stakeholders.
• Experience driving adoption of platform solutions and embedding them into developer workflows.

Bonus points for:

• Hands-on experience with telemetry pipelines, alerting strategies and technologies such as OpenTelemetry, Grafana, Honeycomb, PagerDuty or Incident.io.
• Background in platform engineering, site reliability engineering (SRE) or developer experience roles.
• Prior experience in fintech or other high-reliability regulated industries.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.