Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises. Total Expert unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone in any market. Total Expert turns customer insights into actions that increase loyalty and drive growth for modern banks, lenders, and credit unions.
Working closely with engineering, user experience, and product marketing – you will lead our product strategy and management for a critical element of our product portfolio. You have a strong balanced focus on customer needs and market opportunities. In this role, you will be the voice of the market within our organization, translating customer insights into product decisions that drive business growth and deliver measurable value to our customers and our business.
This position is remote for candidates residing outside of Minnesota. For candidates based in Minnesota, the position follows a hybrid schedule with three on-site days per week in our St. Louis Park, MN office.
What you’ll be doing
Market Intelligence & Strategy
· Become the in-house expert on our target market segments, competitive landscape, and industry trends.
· Conduct regular customer interviews, analyze usage data, and synthesize market research to identify unmet needs and opportunities.
· Define and continuously refine the product vision, strategy, and roadmap based on market insights and business objectives.
· Develop go-to-market strategies in partnership with marketing, sales, and customer success teams.
Product Development & Execution
· Transform market opportunities into detailed product requirements and user stories.
· Collaborate with design and engineering teams to build solutions that address validated market needs.
· Prioritize features based on customer impact, market opportunity, and strategic alignment.
· Make data-informed decisions by defining and tracking key product metrics and KPIs.
· Balance technical feasibility, business viability, and user desirability in product decisions.
· Evaluate opportunities using a "build, buy, or partner" framework to determine the most strategic and efficient path to delivering customer value.
· Collaborate with integration team, technology partners, and third-party vendors to evaluate capabilities, define requirements, and manage integrations that enhance platform functionality and align with customer workflows.
Customer & Stakeholder Engagement
· Build deep relationships with customers to understand their workflows, pain points, and goals and demonstrate a high degree of empathy (borderline obsession) with customer / user experience.
· Regularly present product strategy and roadmap to internal stakeholders and executive leadership.
· Collaborate cross-functionally with sales, marketing, customer success, and operations teams.
· Educate internal teams on product positioning, value proposition, and competitive differentiation.
· Facilitate smooth product launches through comprehensive go-to-market planning and execution.
What we are looking for
· 6+ years of product management experience, with SaaS/B2B software.
· Proven track record of shipping successful products based on market needs with meaningful business impact (retention, growth, TAM/SAM expansion).
· Strong analytical skills with experience using data to inform product decisions.
· Experience with product discovery techniques (customer interviews, A/B testing, prototyping).
· Excellent communication skills with ability to articulate complex concepts to diverse stakeholders.
· Bachelor's degree in business, computer science, or related field (or equivalent experience).
What Sets Our Top Performers Apart
· Customer obsession: You have a genuine curiosity about customer problems and are energized by finding solutions that address real needs.
· Market intuition: You can anticipate market trends and identify opportunities before competitors.
· Strategic thinking: You connect product decisions to business outcomes and can articulate the "why" behind your recommendations.
· Execution excellence: You have a bias for action and know how to move from idea to implementation.
· Cross-functional leadership: You can influence without authority and align diverse stakeholders around a common vision.
Compensation/Benefits: The anticipated base salary range for this role is $155,000 - $165,000 annually. Final total compensation offered is dependent upon the selected individual's qualifications and experience. This position is also eligible for an annual discretionary bonus based on company performance and other factors. As an employee of the company, you will be eligible to participate in the Employee Stock Option Plan. Total Expert offers a competitive range of benefits including Medical, Dental, Vision, HSA (Health Savings Account), FSA (Flexible Spending Accounts), company paid Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Time-Off (FTO), Paid Parental Leave, and 401(k) with employer match.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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