Join us as a Sales Support Specialist focused on creating outstanding experiences for SMB merchants. You will assist merchants through onboarding and day‑to‑day operations, resolve queries, monitor an SMB portfolio, and perform market and competitor analysis to help shape our merchant strategy. Your work will directly impact merchant satisfaction, retention, and growth.
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Responsibilities: - Support onboarding: gather documents, assist KYC/AML processes, follow and push internal workflows.
- Support contract negotiation with merchants.
- Deliver initial trainings to new merchants on our PSP offering.
- Monitor SMB merchant portfolio and facilitate merchant verification for risk cases.
- Analyze market and competitors: trends, products, features and strategies.
- Resolve merchant queries and operational issues.
Requirements: - 1 year of experience in sales support, customer support or KYC role.
- Excellent verbal and written communication skills both in English and Czech.
- Strong client-facing communication and negotiation skills.
- Analytical and problem‑solving abilities.
- Proactive, initiative‑taking approach to identify opportunities and solve issues.
- Familiarity with CRM software - Salesforce is a plus.
- Experience in e‑payments, fintech or ecommerce is an advantage.
What we offer:- Full-time employment under a contract of employment.
- Benefits: ability to develop one’s own package in MyBenefit system.
- Possibility to work in a hybrid model.
- Friendly work atmosphere in a cooperation-driven team, that will support you everyday.
- Work in an international organization operating in a rapidly changing industry.
- Work in an international environment where you work with foreign languages on an everyday basis.
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