People Operations Lead

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

We’re looking for a People Operations & Payroll Lead to oversee our global People Ops function. You’ll lead the team, ensure seamless payroll and employee operations across multiple countries, and partner with Finance and Legal to support key business decisions. This role is perfect for someone who thrives in fast-moving environments and enjoys building scalable, employee-focused processes.

• Team Leadership: Lead and mentor the People Ops and Payroll team, translating company-wide initiatives into actionable team goals and career development paths. Set priorities, allocate country scopes, and ensure coverage across time zones.
• Variable Pay Cycles Management: Partner with internal teams (RevOps/Finance) to define cycle timelines and validation logic. Review and verify all calculation inputs before loading them into the HRIS.
• Global Expansion & Strategy: Oversee the operational setup for entering new markets, including opening new payrolls and establishing local compliance frameworks in new entities.
• Risk & Problem Resolution: Act as the final point of escalation for critical operational roadblocks. Identify "Single Points of Failure" and develop contingency plans for global payroll providers.
• Stakeholder Management: Act as the primary partner for Finance, Legal, and RevOps to ensure the People Operations roadmap supports the company’s financial goals.
• Change Management: Lead the communication and adoption strategy for new digital tools, policies, or organizational changes within the People Ops ecosystem.

• 7+ years of progressive experience in People Operations, Payroll, HR Operations, or a related field — including global or multi-country scope
• 2+ years of people leadership experience, including mentoring, performance management, and career development
• Proven track record leading operational, payroll, or HR programs across multiple geographies and stakeholders
• Strong knowledge of labor laws, payroll governance, social security, and tax frameworks
• Experience partnering with Finance, Legal, and RevOps/Compensation on compensation cycles, financial modeling inputs, or variable pay programs

• Experience supporting organizational change, new tool rollouts, and process adoption
• Ability to identify operational risks, implement controls, and build contingency plans
• Experience setting team priorities, workload distribution, SLAs, and cross-time-zone coverage
• Strong communication and stakeholder-management skills, including executive-level interaction

• Fluent in English (written and spoken)

• Experience in high-growth, tech, or fintech environments
• Prior involvement in global expansion, entity setup, or launching payroll in new countries
• Background working with Treasury / FP&A on payroll funding, accruals, and financial impact
• Experience in operational excellence, risk management, SOX/control environments, or audits

• Knowledge of or exposure to automation & AI tools (e.g., AI copilots, RPA, workflow automation, Zapier, data pipelines) to improve process efficiency and decision-making

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Remote work: work from anywhere or one of our offices around the globe!*

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English, Spanish, or Portuguese classes.

- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

-  dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

*For people based in Montevideo (Uruguay), 55% of the monthly attendance at the office is required. This requirement does not apply to IT and Fraud roles.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!