Partner Relationship Representative

Please note this is role is located from our Sandyford, Dublin Office.

Are you passionate about forging powerful partnerships and driving the future of AI-driven payments? Step into a pivotal role at Viva.com, a pan-European Tech Bank with operations in multiple countries. You’ll champion innovation by connecting with ISV partners and shaping the evolving landscape of omnichannel payments. If you’re ready to leverage your expertise and make a tangible impact in the world of payments and financial services, Viva.com is the place to take your career to new heights.

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: Indirect Team Representatives focus on supporting partners at a national level, ensuring effective onboarding, verification, and activation of new merchants.

Key Responsibilities:

• Assist partners in onboarding, verifying, and activating new merchants;
• Identify and engage new prospective partners to promote company’s collaboration framework;
• Escalate partner requests by opening cases for issues beyond their resolution capacity;
• Serve as the first point of contact for partners;
• Drive production and growth within the Indirect Team;
• Interest in AI-powered tools and openness to working in AI-enhanced environments.

• 2+ years of experience in working cross-functionally to enhance partner relationships and business impact; 

• Ability to identify both business potential and added value in technology-driven commercial solutions; 

• Be a strong stakeholder with engagement skills and the ability to interact confidently with a wide variety of people at all levels; 

• Be able to work independently and as part of a team to deliver parallel projects; 

• Strong language skills with the ability to speak English at business level. 

💸 Competitive compensation package based on experience;

🎯 Performance-based bonus scheme tied to individual and team results; 

🏥 Private health insurance coverage; 

💻 Opportunity to work with the latest payments technology and help grow a highly innovative organisation.