Overnight Operations Manager, Financial Crime Business Banking

📍Remote in the UK | 💰£47,600 - £60,200 + annual night allowance of £5,004 + Stock Options and Benefits

We’re looking for a high-performing, inspirational leader to join our Operations leadership team as an Overnight Financial Crime Operations Manager.

Working shifts:

• Monday 3pm - 10:30pm
• Tuesday 9pm - 5:30am
• Wednesday  9pm - 5:30am
• Thursday  9pm - 5:30am
• Friday  9pm - 5:30am (Saturday finish)

⭐ Our Team

You’ll help our investigators protect Monzo, our customers, and wider society from financial crime, and support us to achieve our mission of making money work for everyone.

As an Overnight Operations Manager you would lead a large team of up to 72 investigators, focused on onboarding and lifecycle activities like Sign up reviews, Sanctions, High Risk account reviews, and Enhanced Due Diligence and ensuring our customers get the support they need—no matter the time of day. Our evening and night teams play a crucial role in keeping Monzo running, and you’ll be at the helm, guiding your managers and their teams to success. 

You would also be directly responsible for a team of up to 6 team managers who are responsible for supporting their investigators to complete risk-based, accurate, and efficient financial crime investigations.

You’ll take charge of your team’s performance, monitor service levels, build a management culture you can be proud of, be a point of escalation for complex challenges, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a financial crime task, or an urgent personal issue.

This role requires a good understanding of the FinCrime landscape in the UK, and excellent leadership skills.

🔑 You’ll play a key role by…

• Monitoring the day-to-day performance and service position of the operation, and address identified challenges.
• Ensuring the team is equipped with effective training and guidance.
• Inspiring leaders to get the best from their team and support them navigating challenges.
• Developing, communicating and implementing operational change.
• Collaborating with a variety of stakeholder teams across the business, including quality assurance, complaints, financial crime risk, hiring and more.
• Building and maintaining a high-performance, agile and empathetic management culture that is consistent with Monzo's values.
• Managing the personal and professional development of your Team Managers.
• Contribute to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur. 

🤩We’d love to hear from you if…

• You’re a night owl 
• You have experience leading high-performing operational teams in financial crime or fraud.
• You have experience of analysing management information and building effective response plans when required.
• You can independently manage incidents and build clear communication across a range of stakeholders.
• You have experience leading (or closely supporting) the implementation of change projects in operational teams.
• You have a strong understanding of current and emerging financial crime trends.
• You have a good understanding of FinCrime regulation in the UK
• You have excellent coaching skills, with a track record of supporting people to achieve their personal development ambitions.
• You have good written and verbal communication skills

It would also be great if you had:

- An ICA Advanced Certificate in Practical Customer Due Diligence, Managing Sanctions, Anti Money Laundering, or equivalent/superior industry qualifications.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you:

💰 £47,600 - £60,200 + annual night allowance of £5,004 + stock options & benefits

📍This role can be based remotely anywhere in the UK

⏰ The working hours for this role are the following :

• Monday 3pm - 10:30pm
• Tuesday 9pm - 5:30am
• Wednesday  9pm - 5:30am
• Thursday  9pm - 5:30am
• Friday  9pm - 5:30am (Saturday finish)

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

 🌈The application journey has 4 key steps:

• CV Submission/Application Questions
• Recruiter Call
• Leadership/Stakeholder/Values Interview
• Technical Interview

This process should take around 3-4 weeks, your schedule is really important to us, so we promise to be as flexible as possible!

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to falahahmad@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

If you’re successful in applying for this role, we’ll work with you to find a start date that’s as early as possible. So that we can make sure things continue to run smoothly and our teams aren’t too stretched, this might not always be as soon as expected. We’ll be sure communicate this with you and keep you updated.

#LI-DR #LI-Remote