Office Manager

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. 

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. 

The Role

This is a senior, hands-on leadership role.

We are seeking an exceptional Office Manager to own and elevate the entire UK office function. You will be fully accountable for ensuring the office operates seamlessly, safely, and to an exceptional standard every day.

You will lead the office management function, manage stakeholders across the business, and act as the go-to operational lead for everything workplace-related from Health & Safety and facilities to travel, relocations, supplier management, and company-wide events.

This role suits someone who thrives in a fast-growing, high-performance fintech environment and takes pride in delivering operational excellence.

Responsibilities:

Office leadership ownership

• Own the UK office function end-to-end
• Lead and develop the office management team
• Implement scalable processes to support continued company growth
• Act as the primary escalation point for all workplace matters
• Partner closely with Senior Leadership and People teams

Health & Safety

• Take full ownership of Health & Safety across the UK office
• Ensure compliance with UK legislation and best practice standards
• Conduct risk assessments, audits, and maintain all required documentation
• Lead fire safety, first aid, ergonomics and wellbeing initiatives
• Act as the designated H&S lead for the London office

Facilities and Workplace Experience

• Manage all facilities, maintenance and supplier relationships
• Lead office relocations, refurbishments and space planning initiatives
• Maintain a high-quality, professional and welcoming environment
• Oversee kitchen operations, supplies and general workplace standards

Travel and Executive Support

• Coordinate complex travel arrangements where required
• Support leadership logistics and visitor coordination

Events

• Own the delivery of company-wide events, offsites and team gatherings
• Ensure events are professionally executed and aligned with company culture
• Support engagement initiatives in partnership with other stakeholders

Commercial Management

• Manage the office budget effectively
• Negotiate supplier contracts and drive cost efficiencies
• Track and report on office-related expenditure

The ideal candidate will have the following skillset:

·       Significant experience as a senior Office Manager or Workplace Lead in a fast-paced environment

·       Proven experience leading a team or managing an office management function

·       Strong, hands-on experience leading Health & Safety in an office environment

·       Deep understanding of UK H&S regulations and compliance requirements

·       Experience managing office relocations and scaling operations

·       Strong commercial awareness and budget management capability

·       Exceptional organisational and stakeholder management skills

·       Comfortable operating in a high-growth and fast-paced environment

Desirable skills:

·       Experience within a fintech, financial services or private equity-backed environment

·        NEBOSH or IOSH Health & Safety qualification

·       Experience managing multi-site offices or supporting international teams

·       Experience implementing workplace systems, tools or automation to improve efficiency

·       Experience supporting senior executives in a high-performance environment

·       Knowledge of business continuity planning and crisis management

·       Experience driving workplace culture and employee engagement initiatives

·       Confidence working with data and reporting.

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

It’s just getting fun:

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. 

• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started. 

Lots of upsides:

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business). 

• Well-capitalised with supportive private equity backing. 

• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. 

Motivating work environment:

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives. 

• Strong and transparent team culture, we have each other’s backs. 

• Independent work environment where results matter.  

• Data-driven culture and emphasis on speed (anti-red tape). 

We offer a comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality and Dental Insurance with BUPA
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle and Yoga Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.