Manager - IT - NBS

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Who we are:
At FACTS - a proud part of the Nelnet family - we are fueled by a commitment to innovation, agility, and personal growth. Just like our parent company, we believe in empowering our people to grow alongside our expanding suite of solutions. We're passionate about creating technology that makes a difference in education, and we’re always looking for smart, collaborative, and forward-thinking individuals to help us do it.


We move fast, stay curious, and value fresh ideas. At FACTS SIS, you won’t just keep up with change - you’ll help shape it. And because we’re only as good as our people, we make sure our teams have the support and opportunities they need to thrive.

Summary of what you'll do:
The IT Manager is instrumental in leading our Student Information System (SIS) Development Teams. You’ll use our core values to guide decisions and behaviors in order to elevate our culture within your team and across the organization. This includes defining quality, efficiency, and development best practices. In addition to having strong leadership and communication skills, the ability to build strong relationships with other departments is important in your role.

Key Responsibilities:

1. Coaches, motivates, and professionally develops team members, helping to set and model desired quality techniques.
2. Builds strong relationships with IT, Product, and Operations leaders to seek feedback for continuous improvement.
3. Translates technical detail into business relevant language.
4. Sets clear team objectives and measurements, aligned with organizational goals, to evaluate the performance of team members and to utilize in compensation recommendations..
5. Promotes teamwork and cooperation within and across teams.
7. Implements lean solutions to improve team efficiency while maintaining effectiveness.
8. Assesses and improves team health.
9. Creates a culture that makes room for failure, learning, and continuous improvement.
10. Leads the hiring process for team members.
11. Contributes to strategic planning decisions such as budget and staffing plans.

Responsibilities Unique to this Specific IT Manager Position:

1. Responsible for product or initiative delivery, including quality, efficiency, and work timeliness.

2. Effectively communicates initiatives/product statuses, working with Product Owners and Team to address stakeholder issues/concerns.

3. Assists Agile teams in implementing designs for large-scale software projects.

4. Participates in discussions/design of current systems where our systems are today, where we want to take them in the future, and how we can best get there.

Salary range for this role is: $110,000-$120,000

Requirements:

EDUCATION:
1. Bachelor’s degree or equivalent experience.

EXPERIENCE:
1. Minimum 3 years leadership experience, preferably in IT.

2. Experience mentoring and developing others and/or leading a significant change within a team.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

1. Excellent critical thinking, problem-solving, and judgment skills combined with trustworthiness.

2. Strong desire to learn, push the envelope, and share knowledge with others.

3. Forward-thinking approach to AI utilization within the SDLC and day-to-day activities

4. Ability to communicate and interact effectively with direct reports, clients, colleagues, and management to explain complex issues clearly and concisely.

5. Competency in resolving diverse and complex business/technical problems.

6. Ability to motivate others to perform their best and advance their skills through instilling purpose, vision, and optimism.

7. Drive to deliver effective solutions/outcomes.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.