IT Support Specialist

Arbol is a global climate risk coverage platform and FinTech company offering full-service solutions for any business looking to analyze and mitigate exposure to climate risk. Arbol’s products offer parametric coverage which pays out based on objective data  triggers rather than subjective assessment of loss. Arbol’s key differentiator versus traditional InsurTech or climate analytics platforms is the complete ecosystem it has built to address climate risk. This ecosystem includes a massive climate data infrastructure, scalable product development, automated, instant pricing using an artificial intelligence underwriter, blockchain-powered operational efficiencies, and non-traditional risk capacity bringing capital from non-insurance sources. By combining all these factors, Arbol brings scale, transparency, and efficiency to parametric coverage.

About the Role

Arbol is seeking an experienced IT Support Specialist to join our fast-paced, innovative team. In this role, you will be instrumental in ensuring the seamless operation of our IT infrastructure and providing exceptional technical support to our employees. You will leverage your expertise to troubleshoot complex issues, enhance user experience, and contribute to our mission of delivering top-notch technology solutions.

This is an in-office role in Sarasota, Florida, with the option to work remotely one day a week. 

• Provide first-line technical support for hardware and software issues across various platforms, including Windows, macOS, and Linux environments.
• Diagnose and resolve technical problems using remote support tools and on-site visits, ensuring minimal disruption to operations.
• Set up and configure new devices, ensuring compliance with company standards and security protocols.
• Maintain accurate documentation of support requests, resolutions, and knowledge base articles to improve team efficiency.
• Collaborate with cross-functional teams to implement system upgrades, software installations, and network configurations.
• Monitor and manage IT inventory, including hardware, software licenses, and peripherals.
• Conduct user training sessions to enhance technical proficiency and promote best practices within the organization.

• 5+ years of experience in IT support or a related field, demonstrating a strong technical foundation.
• Proficiency in troubleshooting hardware and software issues across multiple operating systems.
• Experience with IT ticketing systems and remote support tools.
• Strong understanding of networking concepts and protocols.
• Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical users.
• Deep knowledge of desktop and mobile operating systems (Windows, macOS, iOS, Android).
• Experience with network troubleshooting tools and techniques.
• Understanding of cybersecurity principles and practices.

• Experience with Active Directory, Microsoft Office 365, Google Workspace, and cloud-based services.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Familiarity with ITIL framework and best practices in IT service management.

Candidates for this role must be located in the United States.

Interested, but you don’t meet every qualification? Please apply!

Arbol values the perspectives and experience of candidates with non-traditional backgrounds and we encourage you to apply even if you do not meet every requirement.

Accessibility

Arbol is committed to accessibility and inclusivity in the hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you require an accommodation to apply or interview, please contact hr@arbol.io

Benefits

Arbol is proud to offer its full-time employees competitive compensation and equity in a high-growth startup.  Our health benefits include comprehensive health, dental, and vision coverage, and an optional flexible spending account (FSA) to support your health.  We offer a 401(k) match to support your future, and flexible PTO for you to relax and recharge.