IT Operations Specialist
Qonto
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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⭐ Your Mission
You will ensure Qontoers have the right tools, at the right time, by owning the day-to-day IT experience in the office: support, onboarding/offboarding, devices, and meeting rooms.
You will report to Bastien, our Lead IT Operations, and help scale a secure, reliable IT environment for 1,700+ employees.
🤖 Agentic AI mindset: You are curious and comfortable experimenting with AI assistants and agentic workflows to automate repetitive work, improve standards, and reduce recurring incidents (with clear guardrails).
👩💻🧑💻 As an IT Operations Specialist at Qonto, you will
• Support and assist: Be the first point of contact for IT support requests (access, internal tools, hardware), troubleshoot issues, and deliver high-quality customer care.
• Onboard and offboard: Prepare and run IT setup for new joiners, manage account lifecycle, and continuously improve the onboarding/offboarding experience.
• Own devices and inventory: Manage stock, ordering, audits, repairs, reuse, and recycling to keep the office running “right first time” and “just in time”.
• Keep meeting rooms reliable: Maintain A/V and videoconferencing setups, support office events, and resolve incidents quickly.
• Improve and scale: Strengthen documentation, automation, and processes to prevent issues from coming back.
🤔 What you can expect
• Join a team of more than 400 highly skilled engineers.
• Contribute to creating a clockwork IT environment that will help the whole team deliver the best banking services used by thousands of clients in 4 countries.
• Join a company that grows at a fast pace and tackles challenges.
• Be part of a team that values diversity, problem-solving, learning, initiative, and sharing.
🤝 About your future manager
You will report to Bastien, Lead IT Operations (ex-Apple, joined Qonto in 2022), who will support your onboarding and help you grow your troubleshooting, communication, and operational skills.
🏅 About you
• Customer care: You are patient, empathetic, and clear when helping others, even under pressure.
• Structured troubleshooting: You can investigate issues methodically and communicate root cause and next steps.
• Operational rigor: You are reliable with inventory, devices, access rights, and security basics.
• Curious and proactive: You enjoy learning, improving standards, and using AI to work smarter.
• Language: You speak and write English fluently.
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On average, our hiring process lasts 20 working days. More information on our candidate journey here
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🔒 Your security matters to us
Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.
If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)