IT Operations Specialist

Our mission and customers

 

Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 53,000+ reviews.

 

Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower.

 

Our journey 

 

Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management.

 

Our beliefs

 

We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are. 

 

We've built a discrimination-free hiring process because we believe the best teams are built on merit.

 

AI at Qonto

 

We see AI as a catalyst for our success 👉🏻 "AI at Qonto - Vision Statement"

We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI.

We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it. 

 

Already pushing AI limits? You'll fit right in.

 

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🔒 Your security matters to us

Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.

If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)

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⭐ Your Mission

You will ensure Qontoers have the right tools, at the right time, by owning the day-to-day IT experience in the office: support, onboarding/offboarding, devices, and meeting rooms.

You will report to Bastien, our Lead IT Operations, and help scale a secure, reliable IT environment for 1,700+ employees.

 

🤖 Agentic AI mindset: You are curious and comfortable experimenting with AI assistants and agentic workflows to automate repetitive work, improve standards, and reduce recurring incidents (with clear guardrails).

 

👩‍💻🧑‍💻 As an IT Operations Specialist at Qonto, you will

• Support and assist: Be the first point of contact for IT support requests (access, internal tools, hardware), troubleshoot issues, and deliver high-quality customer care.

• Onboard and offboard: Prepare and run IT setup for new joiners, manage account lifecycle, and continuously improve the onboarding/offboarding experience.

• Own devices and inventory: Manage stock, ordering, audits, repairs, reuse, and recycling to keep the office running “right first time” and “just in time”.

• Keep meeting rooms reliable: Maintain A/V and videoconferencing setups, support office events, and resolve incidents quickly.

• Improve and scale: Strengthen documentation, automation, and processes to prevent issues from coming back.

 

🤔 What you can expect

• Join a team of more than 400 highly skilled engineers.

• Contribute to creating a clockwork IT environment that will help the whole team deliver the best banking services used by thousands of clients in 4 countries.

• Join a company that grows at a fast pace and tackles challenges.

• Be part of a team that values diversity, problem-solving, learning, initiative, and sharing.

 

🤝 About your future manager

You will report to Bastien, Lead IT Operations (ex-Apple, joined Qonto in 2022), who will support your onboarding and help you grow your troubleshooting, communication, and operational skills.

 

🏅 About you

• Customer care: You are patient, empathetic, and clear when helping others, even under pressure.

• Structured troubleshooting: You can investigate issues methodically and communicate root cause and next steps.

• Operational rigor: You are reliable with inventory, devices, access rights, and security basics.

• Curious and proactive: You enjoy learning, improving standards, and using AI to work smarter.

• Language: You speak and write English fluently.

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Our hiring process

 

- Interviews with your Talent Acquisition Manager and future managers (1 hour each)

- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

 

On average, our process lasts 20 working days - more information here on our candidate journey.

 

To know how your personal data will be processed during your application process or to request its deletion, please click here.