IT Helpdesk Specialist

Company Overview:
dopay is redefining payroll solutions in Egypt and across emerging markets. We aim to empower cash-based workers by integrating them into the digital financial system. Our innovative platform, combined with a pre-paid Mastercard, enables employees to receive their salaries in a seamless and accessible manner.

Role Overview:
As an IT Helpdesk Specialist at dopay, you will play a pivotal role in maintaining and enhancing the technology experience for our internal teams. You will be the first line of support for IT-related inquiries, ensuring that systems remain operational and that users have the support they need to perform their jobs efficiently.

Key Responsibilities:

• Provide timely technical support and assistance to employees via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, including network connectivity problems and system malfunctions.
• Assist with IT onboarding processes for new employees, including the setup of workstations and necessary software.
• Maintain records of service requests and track their statuses until resolution.
• Collaborate with the IT team to improve existing processes and implement new technologies.
• Ensure all IT-related inventory and assets are properly documented and managed.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or helpdesk roles.
• Strong troubleshooting skills in hardware and software, particularly with Windows and macOS operating systems.
• Familiarity with basic computer networking and configurations.
• Excellent communication skills in both English and Arabic.
• Ability to work independently and manage time effectively.
• Customer-oriented mindset with a passion for helping others.
• IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

Why Join dopay?

• Growth Potential: Be part of the bank partner's team, and plot your career growth in banking and fintech. As dopay grows, so will your role and responsibilities.
• Training and Development: You'll be provided you with the tools, training, and support you need to succeed and develop your career.
• Fast-Paced, Mission-Driven Environment: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team at our bank partner that’s committed to helping workers gain financial access through digital solutions.
• Collaborative Culture: You’ll work with a supportive and dynamic team that’s passionate about our mission.