Fraud Officer
Cuscal
Full-time
On-site
Sydney New South Wales Australia
Company Description
Our client’s success is our success. And you make it happen
Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.
At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.
We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.
Job Description
We are looking for a Fraud Officer to join our team.
A Fraud Officer's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Fraud Officers achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.
About the Role:
Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
Liaise with internal departments to assist in the mitigation of fraud
Proactively analyse transactional data to identify fraud trends and risks.
Qualifications
About You:
Essential
Previous experience providing customer support.
Understanding of the key current and emerging financial crime risks and impacts
An understanding of or a high-level interest in the key principles of financial crime management
Availability to work ~38 hours per week on a rotating 7 day roster
Highly Desirable
Previous experience working in a Customer Support environment
Sound knowledge of card related product (credit / debit cards, proprietary cards)
Experience with Card Fraud Detection tools
Additional Information
What’s it like to work here?
As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.
How do you Apply?
Start here. Just click on the APPLY button.
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.
Our client’s success is our success. And you make it happen
Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.
At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.
We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.
Job Description
We are looking for a Fraud Officer to join our team.
A Fraud Officer's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Fraud Officers achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.
About the Role:
Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
Liaise with internal departments to assist in the mitigation of fraud
Proactively analyse transactional data to identify fraud trends and risks.
Qualifications
About You:
Essential
Previous experience providing customer support.
Understanding of the key current and emerging financial crime risks and impacts
An understanding of or a high-level interest in the key principles of financial crime management
Availability to work ~38 hours per week on a rotating 7 day roster
Highly Desirable
Previous experience working in a Customer Support environment
Sound knowledge of card related product (credit / debit cards, proprietary cards)
Experience with Card Fraud Detection tools
Additional Information
What’s it like to work here?
As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.
How do you Apply?
Start here. Just click on the APPLY button.
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.