Debt Recovery Case Officer

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. 

The Role

The Debt Recovery Case Officer supports the Debt Recovery & Collections function within the Customer Operations Department, reporting directly to the Debt Recovery & Collections Manager. The role focuses on the preparation, documentation, and operational monitoring of recovery cases, ensuring that all actions comply with GR and EU regulatory frameworks and internal procedures.

Key Responsibilities:

• Create and maintain complete and accurate case records across the recovery lifecycle.
• Collect, verify, and document all supporting data related to customer identification, contracts, and outstanding exposures.
• Track aggregate exposure, loan products, and days-past-due (DPD) metrics within internal systems.
• Prepare and monitor termination notices, regulatory letters, and other pre-legal communications in line with policy.
• Maintain updated information on borrower solvency, insolvency proceedings, and known borrower assets.
• Coordinate with internal stakeholders and external parties (bailiffs, notaries) to support enforcement and auction processes.
• Ensure accurate and timely recording of contract statuses, encumbrances, and enforcement outcomes.
• Produce recovery reports for management and internal audit purposes.
• Use AI-assisted document and case management tools to streamline recovery workflows and enhance process visibility.
• Promote data integrity, confidentiality, and adherence to operational and data protection standards.

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient. 

• Bachelor’s degree in Law, Paralegal Studies, Business Administration, or a related field.
• Minimum 3years of experience in debt recovery, collections, or credit operations, ideally within banking, fintech, or legal services.
• Understanding of credit recovery processes, KYC/AML, GDPR, and consumer protection obligations.
• Familiarity with EU banking regulations and operational practices in credit lifecycle management.
• Excellent documentation, analytical, and coordination skills.
• Proficiency in Microsoft Office, CRM, or case tracking platforms.
• Experience with AI-supported document preparation and tracking tools.
• Fluency in English; knowledge of another EU language is desirable.

💸 Competitive compensation package;

🎯Annual bonus based on your performance and targets' achievement;

🏥 Private health insurance for you and your family;

💻 Top of the Line tools and equipment;

📚 Career development and regular feedback to develop your skills;

🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches.