Lead Generation Officer

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. 

The Role

We are looking for a Lead Generation Officer to join our fast-growing Sales Team at Viva.com.
In this dynamic role, you will be responsible for identifying and engaging potential clients, generating new business opportunities, and supporting the sales cycle through proactive communication and relationship building. The ideal candidate will be goal-driven, passionate about sales, and eager to contribute to our expanding commercial success across markets.

Responsibilities

• Make outbound calls from inbound leads or through online tools (LinkedIn, social media etc.) across assigned markets.
• Research potential new leads and proactively approach potential clients.
• Manage and close direct leads, assist small merchants with self-registration, follow up and kick-off of new merchants.
• Conduct introductory calls and digital presentations to potential clients, explaining Viva.com’s products and services.
• Handle inbound inquiries, resolve client issues, and ensure a high standard of service quality.
• Act as an ambassador for Viva.com, promoting our full suite of products and services.
• Ask relevant questions to understand customer requirements and close sales opportunities.
• Identify and share new business opportunities with the Business Development team and schedule appointments where applicable.
• Enter and maintain accurate client information in the CRM system, ensuring data completeness and consistency.
• Ensure customer satisfaction through professional and timely support.
• Build long-term relationships with clients, ensuring retention and upselling opportunities.
• Engage with existing clients to identify opportunities and promote relevant services based on the market segment, such as:
• Loan products
• Other value-added services
• Support onboarding of new merchants, including:
• Account opening process
• Terminal and equipment ordering
• Commission setup and follow-up

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient. 

• Excellent communication and telephone handling skills.
• Ability to work independently and under pressure.
• Very good verbal and written command of Greek and English.
• Positive and resilient attitude toward objection handling.
• Good organizational skills and attention to detail.
• Proven track record of meeting sales quotas (preferably over the phone).
• Solid knowledge of CRM tools, social media (LinkedIn), and telephone systems.

💸 Competitive compensation package;
🎯Annual bonus based on your performance and targets' achievement;
🏥 Private health insurance for you and your family;
💻 Top of the Line tools and equipment;
📚 Career development and regular feedback to develop your skills;
🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches.