At Spaceship, we're on a mission to transform the way people think about and invest their money. We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy for everyone. In 2023, we launched a new US Investing service.
Since launch, we have grown to more than 200,000 financial members and surpassed $1.5 billion in funds under management – but we're just getting started.
In 2024, eToro acquired Spaceship, strengthening eToro's presence in the Australian market and expanding into the superannuation and long-term savings sector. eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, with over 33 million users worldwide across 140+ countries.
For a business that enables people to invest in their future, trust is everything. This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.
You will be joining a small team focused on delivering excellent customer experience at Spaceship. You'll provide exceptional support to customers across all our products including superannuation, managed investments (Spaceship Voyager) and US Investing services.
Building trust requires not only a solid understanding of financial products and services, but also the ability to empathise with a diverse range of customers - from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first investment account.
Beyond handling enquiries and solving problems, you'll play a role in product development by connecting customer feedback with different areas of the business.
This role will be based in our Sydney office. Candidates must have full working rights in Australia.