Brighter Together
Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.
Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.
Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!
We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).
Like what you've read so far? Read on for info on this role!
Role Overview
As a Customer Support Officer, you flex your communication style to respond to many different types of people. You’ll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards customer concerns. Maintain clean and updated data in CRM systems and utilise customer support experience across email, chat, or phone interactions, both inbound and outbound.
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What You'll Do- Account enquiries and document any customer details in the CRM
- Account detail adjustments
- Inbound vendor or merchants’ enquiries
- General enquiries / no account enquires
- Process payments and document any payment promises or arrangements in the system
- Assist with troubleshooting basic IT or application issues
- Withdrawals & cancellations
What You'll Bring- You have a passion for all-things customer support and have experience in a similar role and are proficient in providing customer support via email, chat, or phone, both inbound and outbound.
- Excellent communication skills. This includes verbal and written communication, as well as active listening and empathy and the ability to stay calm and patient when handling challenging situations.
- Problem solving abilities: You have the capability to troubleshoot and resolve customer inquiries efficiently.
- Familiarity with CRM systems: You have used or are familiar with maintaining clean and updated data in CRM systems.
- Ability to work towards targets: Capability to meet or exceed KPIs and SLAs consistently.
- Attention to detail at top-level with the ability to accurately and thoroughly record information and data.
What's in it for you?- Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
- Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
- Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
- We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).
- Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
- Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.
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Diversity and Inclusion
At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.
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Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.
Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!
If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.
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Note: as part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.