Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Strategic Planning and Execution:
Develops and implements a comprehensive customer experience strategy that aligns with the business unit's overall objectives.
Collaborates with cross-functional teams to ensure strategic alignment and integration of customer experience initiatives.
Identifies emerging trends and technologies in customer experience to inform strategic planning.
Program Integration and Management:
Oversees the integration of customer experience programs
Ensures that all programs are aligned with the business unit's customer experience goals and deliver measurable outcomes.
Monitors and evaluates the effectiveness of customer experience programs, providing recommendations for enhancements.
Stakeholder Engagement and Communication:
Builds and maintains strong relationships with internal and external stakeholders to facilitate collaboration and support for customer experience initiatives.
Communicates the customer experience vision and strategy across CXM.
Performance Reporting:
Provides regular reports and insights on the progress and outcomes of customer experience initiatives.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package