Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now!
Join us and:
Work at an award winning company whose ambassador is a global sporting icon Robert Lewandowski; we also partner with the New York Red Bulls.
Be on a Team that’s responsible for company-wide top priority projects.
Boost your career in a FinTech company.
Improve yourself and learn about FX, Crypto and CFDs from the industries best.
How do we work?
Joining us you will be a part of our global Marketing Team and report into the Head of CRM in London.
We’re looking for an experienced CRM specialist who will be instrumental in executing OANDA’s global customer marketing strategy and supporting the framework designed to improve customer engagement and drive revenue growth.
We work in a hybrid model - we'd love to meet you in the office once a week.
In this role, you will:
Take part in implementing best-in-class CRM strategy across multiple channels, including email, SMS, push, and in-app.
Be involved in highly targeted CRM campaigns to drive value for both customers and the business.
Help to establish the global CRM community within the business, sharing best practice and advocating for customer experience across teams; work closely with stakeholders across the business from various departments.
Assist in the creation, distribution and execution of the communications calendar.
Ensure we embed an optimisation program across our CRM to ensure we are constantly improving.
Help to shape and build of cross-sell, upsell, and referral programs.
Ensure we are delivering our regulatory and legal communications for the business, and managing processes and internal communications for fast and efficient delivery.
What skillset you need, to be successful in this role?
Min. 1 year of experience in the CRM area including hands-on experience in delivering communications to retail customers as well as proven track record of delivering customer centric initiatives.
Good knowledge of CRM platforms such as Optimove, Salesforce, Hubspot.
Detailed, organized, and precise in orchestrating incoming workload.
Good organizational skills, highly motivated and willing to take on challenges.
Openness for trying new approaches and pushing the boundaries.
Positive attitude, flexible nature, ability to thrive in a fast-paced, constantly changing environment.
Ability to work independently and in a team with strong interpersonal and presentation skills.
Nice to have:
Experience in the financial industry.
OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
Learn more about our culture here.
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