Commercial Processes Manager

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Commercial Processes Manager is responsible for designing, optimizing, and governing the commercial team’s operating model. This role maps and documents end-to-end sales processes, improves and automates manual or flawed workflows, and ensures strong integration between commercial operations and supporting tools.

The position acts as the bridge between the Sales team, Performance team, and Merchant Operations, ensuring clear Ways of Working, actionable dashboards, and successful implementation of tools and strategic initiatives that enhance productivity and scalability.

• Map and document the end-to-end processes of the commercial team, clearly identifying roles, responsibilities, decision points, and interactions with tools and systems.
• Analyze current workflows to detect manual, inefficient, or flawed processes, and redesign them to improve scalability, accuracy, and operational efficiency.
• Drive automation initiatives by partnering with Merchant Operations and Performance teams to reduce manual work and increase process reliability.
• Design and formalize the Sales team’s Way of Working (WoW), including routines, governance structures, operating cadences, and accountability frameworks.
• Define the dashboards required to properly oversee commercial performance, pipeline health, productivity, and operational KPIs.
• Act as the main point of contact with the Performance Team, translating business needs into clear requirements and ensuring the successful implementation of dashboards.
• Lead the implementation of new tools in collaboration with the Merchant Operations team, ensuring proper rollout, training, adoption, and continuous improvement.
• Ensure alignment between processes and systems (CRM and other tools), promoting correct usage and data integrity.
• Participate in and support high-impact strategic projects that are critical to the commercial area, contributing process design, operational structure, and execution discipline.
• Continuously identify improvement opportunities within the commercial organization and proactively propose solutions that enhance performance and visibility.

• Education: Bachelor's degree in Business, Marketing, Data Science, or a related field.
• Experience: >8 years of experience in sales operations, retention, or account management, with at least 5 years focusing on revenue targets and team leadership.
• Analytical Skills: High proficiency in analyzing data to inform decision-making, identify trends, and drive strategic initiatives.
• Execution: Exceptional ability to “make things happen”
• Languages: Proficiency in local language and Advanced English.
• Tools: Expertise in CRM management and data visualization tools (SQL, Tableau, or PowerBI preferred).

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium 
• 13% Saving funds 
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening