Business Process Analyst - NBS

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Business Process Analyst is responsible for examining, documenting, and optimizing business processes across the organization. This role involves leveraging expertise in process improvement methodologies, conducting cost-benefit analyses of tools with high ROI potential, and effectively presenting findings to stakeholders. Utilization of AI technologies and automation tools is key to enhancing operational efficiencies.

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

JOB RESPONSIBILITIES:

• Conduct detailed business process analysis to identify improvement opportunities.
• Collaborate with stakeholders to understand business requirements and challenges.
• Document current business processes and propose enhancements, utilizing tools like process mapping and workflow analysis.
• Evaluate and recommend tools and technologies for process improvement, conducting cost-benefit analyses to justify investments.
• Recommend where AI solutions and automation tools can optimize workflows and reduce operational costs, measuring ROI and presenting findings to stakeholders.
• Facilitate training sessions for employees on new processes and systems to ensure smooth implementation.
• Stay informed about the latest advancements in process improvement methodologies, AI trends, and automation technologies to drive continuous improvement.

EDUCATION:

Bachelor’s degree in Business Administration, Operations Management, or a related field (equivalent experience may substitute).

EXPERIENCE:

2+ years of experience as a Business Process Analyst or similar role.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Proficient with process mapping and workflow analysis tools.
• Knowledge of AI applications and automation technologies.
• Familiarity with change management and lean process principles, data-driven methodologies, and tools preferred.

Preferred Certifications
Certifications such as CBPP, CBAP, Six Sigma Green/Black Belt, PMI-PBA, or Lean Certification are considered a plus. While not required, they demonstrate added expertise in process analysis, improvement methodologies, and stakeholder engagement.

Pay range is $75,000.00-$90,000.00 annually, depending on experience.

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Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.