Business Operations Manager

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now!

Join us and:

• Work on an award-winning platform that processes billions of dollars every day.

• Be on a team that’s responsible for company-wide top priority projects.

• Boost your career in a FinTech company.

• Boost up your career in a global, multicultural company.

How do we work?

The Middle Office Manager is a critical role in supporting OANDA Japan’s business operations. This position ensures the efficient processing of trades, customer statements, and business records and facilitates effective communication across OANDA Japan’s business operations. The ideal candidate will possess strong analytical skills, meticulous attention to detail, and a good understanding of regulatory requirements governing financial products and market operations. In this challenging and dynamic environment, the successful candidate will collaborate closely with OANDA Japan’s Management Team and the broader Japan team to contribute to OANDA's business growth. This is an exceptional opportunity to leverage financial market expertise and play a key role in shaping and executing OANDA's growth strategies for its retail trading businesses and other products in Japan.

Primary Duties and Responsibilities:

Process Improvement:

• Identify opportunities to improve operational efficiency and effectiveness.
• Lead projects focused on optimizing workflows and enhancing service delivery.

Reporting, Statements, and Records:

• Prepare and analyze system incident reports.
• Ensure the accuracy of customer statements and web disclosures.
• Maintain accurate and comprehensive records and documentation for all requirements related to OANDA Japan's products and services.

Operational tasks:

• Configuration and administration of OANDA’s financial technology systems and platforms, including MetaTrader 4, 5, and other trading systems
• Running a global impact analysis in case of an incident, for example, client compensation
• In rare scenarios, providing cover for the Incident Management team, running response and coordination

Cross-Department Collaboration:

• To ensure seamless operations, serve as a bridge between OANDA Japan and
• the Global teams.
• Collaborate with engineering and other teams to improve systems and processes.

Perform other duties as assigned.

Qualifications (Skills, Knowledge, & Experience):

• Minimum of 5 years of experience in a middle office, back office, or trading environment in the financial industry.
• Strong understanding of financial products, particularly OTC derivatives.
• Data analysis background or experience with database applications.
• Excellent analytical skills and attention to detail.
• Strong communication and interpersonal skills.
• Native level Japanese language skills.
• Business-level English language skills.
• Results/Goal Oriented – consistently exceeds targets.
• Self-motivated with the ability to work independently.
• Strong sense of commitment.
• Energetic, open-minded, and results-oriented.
• Strong desire to achieve/drive/ambition.
• Positive attitude, a flexible nature, and the ability to thrive in a fast-paced, dynamic environment.
• Ability to build effective relationships and collaborate with cross-functional teams while demonstrating sound judgment and decisiveness.
• Proficiency working with small to medium-sized sets of data in Microsoft Excel is required.
• Knowledge of the retail FX and CFD market, vendors & technologies is beneficial.
• Working with MetaTrader 4 or MetaTrader 5 configuration & administration for at least 1 year is beneficial.
• Experience with a retail aggregation platform configuration (oneZero, PrimeXM, Integral) is beneficial.
• Proficiency working with issue-tracking and documentation suites such as JIRA/Confluence, or TFS/SharePoint, is beneficial.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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