Associate, Fraud Investigations - Multiple Specializations (Fixed-Term Contract)

Build something people love

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with 3+ million users who trust us with more than $100 billion in assets. And we’re just getting started.

We’re looking for a someone who thinks big, sweats the small stuff and keeps things simple. You’ll join a high-bar, fast-paced team where people are trusted to own their work, communicate openly, and ship things that improve our clients’ lives. Collaboration, humility, and an obsession over quality are how we get stuff done.

About the Team:

The Fraud Investigations team is part of Wealthsimple’s Security & Risk CXO Group which falls under the Client Experience Operations team. Wealthsimple’s Security & Risk Group encompasses both investigations and operational aspects of fraud: prevention, detection, investigation and client experience. The team plays a crucial role in safeguarding our clients and maintaining trust in Wealthsimple’s services. 

The Investigator will be responsible for evaluating incidents of suspected financial crime committed against Wealthsimple and its customers and make recommendations about future measures. The Investigator will proactively identify potential financial crime through in-depth analysis, and effectively respond to reported claims of financial crime. 

• Cash & Banking:Focuses on money movement, EFT/Cheque fraud, and protecting our core banking features. You thrive on high-volume, fast-paced transaction monitoring.
• Identity & Onboarding: Focuses on Account Takeovers (ATO), ID theft, Identity Conflicts and Onboarding Fraud. You are a highly adaptable, fast learner who pays close attention to detail.

• Conduct comprehensive, detailed investigations of suspected financial crime activity.
• Engage in critical thinking and leverage data analysis techniques and pattern detection to uncover financial crime.
• Utilize internal systems and tools for obtaining information and documenting cases.
• Remediate activity deemed fraudulent/suspicious as per industry and business best practices.
• Manage multiple cases at a time and maintain case closure Service Level Agreements within specified timeframes.
• Communicate directly with customers to investigate and resolve cases.
• Participate in weekly and monthly calibration sessions with peers and relevant internal staff to identify financial crime trends

• Minimum 1 year fraud experienceHigh attention to detail and the ability to think strategically.
• Resourceful, persistent and able to thrive in fast paced environment.
• Demonstrated knowledge of fraud management frameworks, processes, controls, prevention systems and technology specifically within a financial services environment.
• Ability to collect, organize and analyze large datasets with precision and accuracy.
• Excellent communication (written and verbal),  analytical skills, and detail oriented skills

Compensation & Equity

🤑 Hourly pay rang: For this role, candidates located in Canada can expect a based hourly pay range of CAD $25.00 - $31.25. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range, and pay can increase quickly for those who make a big impact in the role.

🚀 Total compensation: In addition to base salary, this role includes equity compensation. We use clear job levels and market-based salary bands to ensure compensation is fair and consistent across the company.

Why Wealthsimple?

📈 Retirement savings matching plan using Wealthsimple for Business

🌴 Generous PTO offerings

👥 A wide variety of peer and company-led Employee Resources Groups (e.g., Rainbow, Women of Wealthsimple, Black @ WS)

🌎 We’re a remote first team with over 1,500 employees across North America - and one of the best things about working here is the people. You’ll be collaborating with incredibly talented, curious, and driven teammates who care deeply about doing great work. 

Be a part of our Canadian success story and help shape the financial future of millions.

Read our Culture Manual and learn more about how we work. 

Technology & Innovation at Wealthsimple

We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.

DEI Statement

At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 

Accessibility Statement

Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.