ACH Processing Assistant Manager

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri.  Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate. 

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. 

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Role Description:

As an ACH Processing Assistant Manager, you will oversee and support ACH processors, ensuring accurate and efficient processing of ACH and check requests, returns, and exception items. You will manage staffing, train new team members, and troubleshoot system and client issues. Additionally, you will assist with the development of ACHand check-related procedures, testing new services, and ensuring compliance during audits and risk assessments.

• Serve as a subject matter expert and resource for team members, processors, and clients on ACH and check-related matters
• Troubleshoot complex ACH and check-related system issues and client concerns
• Respond to complex research requests from branches and clients
• Support the team with daily payment processing tasks as needed
• Ensure completion of daily ACH and check-related tasks and communications
• Review and assist with the preparation of daily and monthly reports
• Test and support implementation of new ACH and check-related products and services
• Collaborate with the PaymentOps Training and Implementation Specialist to:
• Create and coordinate regular team trainings
• Develop and maintain internal processes and procedures
• Assist with audit preparations and departmental risk assessments
• Support hiring, onboarding, and training of new ACH processors
• Foster development of current ACH processors through coaching and training
• Manage team scheduling and monitor staffing levels to ensure adequate coverage and adherence to bank standards
• Conduct monthly one-on-one meetings and complete performance reviews for ACH processors
• Schedule and lead team meetings to communicate updates and important information
• Perform other payment processing duties as assigned

• Have at least 3-5 years of ACH processing experience required
• AAP, APRP certifications highly preferred. 
• Previous management experience is preferred.
• Understanding of payments (rules/formatting) with supporting experience, preferred

• At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
• 
  
• Competitive compensation, based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth 

*Hours: Monday-Friday 8-hour shift between 9:00am and 6:00pm CST based on the bank's needs.*

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.