Account Manager, Fintech (CV Submission in English)

Optasia is a publicly listed, global fintech company with presence in 38+ countries, anchored by eight regional commercial offices. We empower banks and telecom operators to make smarter, faster, and more inclusive lending decisions through advanced credit scoring and AI-powered lending platforms. Our socially impactful solutions help partners unlock new revenue streams, reduce risk, and deliver exceptional customer experiences while offering our people the opportunity to build meaningful and large-scale impact careers in a stable, high-growth, multi-national environment.

We are seeking a commercially driven professional with telecoms experience and an understanding of fintech solutions to manage and grow relationships with our mobile operator partners. As an Account Manager, you will own day-to-day account performance, act as the primary point of contact for customers, and represent Optasia’s AI-powered lending and credit scoring solutions. You will identify growth and cross-sell opportunities, coordinate with internal teams to ensure successful delivery, and drive measurable business outcomes aligned with both fintech and telecom objectives.

What you will do

• Manage a portfolio of customer accounts under close supervision of the Senior Customer Success Manager, supporting day-to-day commercial and operational activities.
• Act as a primary operational point of contact for assigned accounts, maintaining regular communication to ensure service quality and responsiveness.
• Build and maintain productive working relationships with customer stakeholders, supporting long-term account health and satisfaction.
• Support account performance management by monitoring KPIs, identifying risks or improvement areas, and escalating issues as appropriate.
• Assess and clarify customer needs, including operational requirements, product usage, and roadmap inputs, in coordination with senior team members.
• Monitor market and competitor trends, as well as account performance data, to support optimization and growth initiatives.
• Provide regular reporting on account performance, product usage, service delivery progress, and potential risks to internal and external stakeholders.
• Coordinate with internal teams to support contractual and operational delivery.
• Contribute to achieving service performance targets, including SLA compliance, operational KPIs, and financial objectives, while supporting billing, reconciliation, and payment-related processes.

Essential Qualifications & Experience:

• Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
• Minimum 3years of Telecoms industry experience
•  Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
•  Bachelor’s degree
•  Fluency in French & English is necessary for this role 

 Preferred

• Experience in Telecoms Customer Value Management (CVM), Value-Added Services (VAS), and/or fintech and digital financial services solutions.

Why you should apply

What we offer: 
💸 Competitive remuneration package 
🏝 Extra day off on your birthday 
💰 Performance-based bonus scheme 
📲 💻 All the tech gear you need to work smart 

Optasia’s Perks: 
🎌 Be a part of a multicultural working environment 
🎯 Meet a very unique and promising business and industry 
🌌 🌠 Gain insights for tomorrow market’s foreground 
🎓 A solid career path within our working family is ready for you 
📚 Continuous training and access to online training platforms 

Optasia’s Values 🌟 

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities. 
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations. 
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts. 
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed. 
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.