Vendor Onboarding Analyst

👋 About Us

NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025.

We operate two core products:

1. NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
2. RAFIKI, our B2B payments infrastructure, is powering global payments.

Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who’ve scaled world-class products. We act with urgency, think deeply, and put our customers first always.

At NALA, this isn’t just a job. It’s ownership, impact, and the chance to change global payments forever.

Join us in building Payments for the Next Billion.

🙌 Your Mission

You will own how vendors enter NALA.

Your mission is to ensure every vendor is onboarded accurately, efficiently, and in full compliance with our internal standards and regulatory requirements.

You will manage the onboarding process end-to-end — from documentation collection to verification and setup — ensuring that every vendor is correctly vetted, properly recorded, and ready to operate within our systems.

This role is not just about processing information.
It’s about ensuring that:

• documentation is complete and reliable
• onboarding decisions are consistent and compliant
• vendors experience a smooth, professional onboarding journey

You will be the first point of contact for new vendors, guiding them through requirements, resolving issues, and ensuring nothing falls through the cracks.

🎯 Your Responsibilities in this Role

📂 Vendor Onboarding & Case Management

• Manage the end-to-end vendor onboarding process, from initial request to final setup
• Review and verify vendor documentation to ensure completeness and accuracy
• Ensure all onboarding activities align with internal policies and compliance requirements

🤝 Vendor Coordination & Communication

• Act as the primary point of contact for new vendors throughout onboarding
• Clearly communicate documentation requirements and timelines
• Respond to vendor queries and resolve issues efficiently

🛡️ Compliance & Documentation Control

• Conduct preliminary checks on vendor information and compliance status
• Ensure all records are accurate, complete, and audit-ready
• Identify and escalate discrepancies, missing information, or potential risks

🔄 Cross-Functional Collaboration

• Work closely with Procurement, Compliance, Finance, and Operations teams
• Gather required approvals and information for vendor setup
• Ensure smooth coordination across teams involved in onboarding

📊 Process Improvement & Reporting

• Track onboarding progress and key metrics (e.g. turnaround time, completion rates)
• Identify inefficiencies or recurring issues in the onboarding process
• Support improvements to workflows, documentation standards, and systems

✅ Success in the Role Looks Like

30 Days

• Fully ramped on onboarding processes, tools, and documentation requirements
• Managing onboarding cases with accuracy and minimal supervision

60 Days

• Consistently meeting onboarding timelines and quality standards
• Handling vendor queries confidently and independently

90 Days

• Delivering efficient, error-free onboarding
• Identifying and contributing to process improvements

➡️ Interview Process

You will need to first submit your application through our ATS Workable.

If successful, you will be selected for our interview process, which has the following stages:

• Talent Interview
• An initial conversation to align on your background, trajectory, and why NALA’s mission to build for the "Next Billion" resonates with you.
• Final Interview
• A final-stage interview with the Hiring manager

• 🔥 Must-have Requirements
• Experience in onboarding, operations, compliance, or administrative roles (preferably within fintech or financial services)
• Strong attention to detail and ability to manage documentation accurately
• Experience handling structured processes and high-volume workflows
• Strong communication skills, both written and verbal
• Ability to manage multiple onboarding cases simultaneously and prioritise effectively
• Basic understanding of compliance or regulatory requirements is an advantage
• 💪 Nice to Have
• Experience with vendor onboarding, procurement, or third-party management
• Exposure to regulated environments (fintech, banking, payments)
• Familiarity with onboarding or case management tools
• Experience working cross-functionally with multiple teams

• Annual Leave Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard!
• Private Medical: Coverage for you and your dependents (optionally) from day one!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month
• Free Lunch: Every day
• Monthly Birthday Party: Join fun social events every month to celebrate achievements, milestones and birthdays across the month