User Experience Researcher (Part-Time)

About Ottimate

Ottimate is a leading AP automation platform designed to streamline and optimize accounts payable processes for industries such as hospitality, retail, and grocery. Our mission is to provide a seamless and efficient experience that helps our customers save time, reduce errors, and gain valuable financial insights. As we continue to enhance our platform, we’re seeking a UX Researcher to ensure that our product evolves to meet the needs of our growing customer base.

Role Overview

Drive Meaningful Impact through Research
As a UX Researcher at Ottimate, you will be responsible for uncovering user insights that guide product and design decisions, ensuring that Ottimate delivers a seamless, intuitive, and efficient user experience. You’ll partner closely with product managers, designers, marketing, and engineers to transform research findings into actionable recommendations that shape both the short-term enhancements and the long-term vision of our platform.

Responsibilities

User Research Strategy & Planning

• Develop and execute a comprehensive research plan that aligns with the product roadmap and business objectives.
• Identify key research questions and prioritize initiatives based on impact and feasibility.

Qualitative & Quantitative Research

• Conduct a variety of research methods, including user interviews, usability testing, surveys, and data analysis.
• Analyze qualitative and quantitative data to uncover patterns, pain points, and opportunities for improvement.

Customer Understanding & Empathy

• Build a deep understanding of Ottimate’s customer base, including AP managers, accountants, and finance teams.
• Explore user behaviors, workflows, and mental models to ensure that new features align with real-world needs.

Synthesis & Insight Generation

• Synthesize research findings into clear, concise, and compelling insights that drive decision-making.
• Translate research insights into actionable recommendations to inform product and design improvements.

Collaboration & Communication

• Partner with product, design, and development teams to ensure that user insights are incorporated throughout the design and development process.
• Present findings to cross-functional teams, including senior leadership, to advocate for a user-centered approach.

Continuous Improvement

• Establish best practices for UX research and continually refine methodologies to maximize impact.
• Monitor and evaluate the effectiveness of design changes to ensure they address user needs effectively.

• Experience: 3+ years of experience in UX research, preferably within SaaS, fintech, or B2B platforms.

• Education: Bachelor's or Master’s degree in Human-Computer Interaction (HCI), Psychology, Social Sciences, or a related field.
• Research Methods: Strong knowledge of qualitative and quantitative research methodologies, including usability testing, user interviews, surveys, and analytics.
• Tool Proficiency: Experience with research tools to gather, analyze, and visualize insights.
• Data Analysis: Ability to analyze and synthesize data effectively to inform design decisions.
• Communication Skills: Excellent communication and storytelling skills to present research findings in a compelling and actionable way.
• Collaboration: Strong ability to work cross-functionally and advocate for the user.

Bonus Points

• Experience working with AP automation, accounting platforms, or financial software.
• Knowledge of designing for enterprise users with complex workflows and sophisticated processes.

Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.