Treasury Team Leader - Queries

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.

Responsibilities

• Providing a point of contact for the Monitoring & Control Team.
• Ensuring all daily/weekly/monthly reports are completed as expected, within required timeframes.
• Ensuring controls are fit for purpose & capture any discrepancies.

• Ensuring required statistics are updated & presented ahead of required deadlines.

• Respond to requests in a timely manner & ensure all items within your team are actioned as expected.

• Escalating any issues that may need to be flagged to Senior Management & carry out the recommended instruction.
• Ensuring that you & your team follow Escalation & Incident Management Procedures
• Analyse and decipher information to present a high level analysis to management.
• Training of new staff and identifying training requirements within the team through work review.
• Ensuring individual and team targets are communicated and providing suggestion’s and support on ways to achieve same.
• Identifying key process issues for resolution, proposing solutions and implementing where appropriate.
• Ensuring current processes are running efficiently and monitoring same.
• Monitor and review all new procedural releases to ensure compliance and understanding by the team.
• Employ effective Change Management protocol ensuring awareness and agreement across team and relevant stakeholder before implementing change.
• Effective time management to deliver high quality work in fast paced environment.
• Effectively manage competing priorities through delegation, seeking support, query/decide which task needs to be completed first.
• Maintain up to date task lists for your team and regularly review to remove old tasks and ensure all tasks are being completed in line with expectations.
• Complete training of new staff – use of training material.
• Identify additional training requirements within the team through continuous review of workload and performance reviews.
• Maintain clear training notes for easy referral by team and for use by colleagues to understand processes.
• Identify, educate, mentor, develop your point person(s) to support with progression.
• Ensure the team understand the Treasury Career Path and what is required to progress within the Function.

• Ensure individual and team targets are communicated and provide suggestions and support on ways to achieve same.

Additional Responsibilities

• To be professional in personal presentation, communication, timeliness and general behaviour to all internal and external customers.
• Treat all Taxback Group resources, processes and people with respect, honesty and integrity. Aim to achieve uniform high standards through continuous training and assessments.
• Ensure all work including own work is completed in a timely and effective manner
• Support the overall team.
• Adhere to Payments Team Code of Conduct and ensure team members do the same.

• Excellent inter-personal and leadership skills
• Excellent attention to detail
• Ability to work on your own initiative
• Ability to cut through the ambiguity and present information to management in a clear and concise format.
• Effective office, time management and organizational skills.
• Ability to prioritise duties in order to meet varying deadlines
• Flexibility with hours of work from time to time
• Ability to manage multiple tasks effectively in a busy environment
• Polite and professional in all communications with customers and colleagues
• Demonstrate patience and the ability to apply realistic achievable expectations of team members