Technology & Facilities Support Specialist

About Us:

Premium Merchant Funding (PMF) is a leading provider of flexible working capital solutions for small and mid-sized businesses nationwide. Located in the heart of Manhattan’s Financial District, we pride ourselves on a high-performance work environment, exceptional service, and a strong internal culture. As we grow, we’re seeking a Technology & Facilities Support Specialist to keep our office running smoothly—from IT troubleshooting to hands-on support with physical office operations.

Position Summary:

The Technology & Facilities Support Specialist is a split role responsible for day-to-day tech assistance and hands-on office maintenance. This position requires strong physical stamina, a knack for solving problems quickly, and the ability to manage multiple facility-related tasks in a fast-paced setting. You’ll be expected to lift, move, assemble, and troubleshoot equipment and furniture, while also serving as the first line of support for internal IT needs.

Key Responsibilities:

Facilities (60%)

• Handle manual labor tasks including moving furniture, setting up workstations, assembling desks, and transporting supplies or equipment.
• Coordinate with building management for repairs, deliveries, and safety compliance.
• Monitor and restock office and cleaning supplies; maintain supply closets and storage areas.
• Help build and set up new offices.

Technology Support (40%)

• Provide in-person support for basic IT issues, including computers, monitors, peripherals, phones, and software access.
• Install, configure, and maintain office technology equipment (Windows PCs, printers, VoIP phones).
• Coordinate with third-party IT vendors for troubleshooting and special projects.
• Assist with onboarding/offboarding employees by setting up accounts, hardware, and access credentials.
• Track and maintain inventory of tech equipment and office hardware.

Qualifications:

• 1+ years of experience in a hybrid facilities/IT support or office coordination role.
• Comfortable with physically demanding tasks such as lifting (up to 50 lbs), assembling furniture, and moving boxes or equipment.
• Strong hands-on skills with tools and office setup.
• Basic understanding of IT systems, Microsoft 365, Windows OS, and common business hardware.
• Excellent communication and organizational skills.
• Self-starter who thrives in a dynamic, team-oriented environment.

What We Offer:

• A collaborative and supportive team in a centrally located Financial District office.
• Hands-on experience in both technology and facility operations.
• Opportunities for growth in a rapidly expanding company.