Technical Support Analyst / VIP Agent

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. 

Are you a "tech savvy professional" with experience in troubleshooting? Are you familiar with the terms e-banking app, bank account/ sales reports, e-commerce checkout? Do you consider problem solving and effective communication as your strongest skills? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to join Europe’s fastest growing Fintech Company. 

As a VIP Support Agent/VIP Technical Support/ E-Commerce & Technical VIP Support, you will:  

• Be a Viva "ambassador": act as point of contact for any technical e-commerce related issue of our high value customers 

• Offer the most suitable solution to customers' issues and become their trusted partner 

• Help customers integrate with our various supported plug-ins and payment tools troubleshot customers' integrations and help resolve any technical issues they might face 

• Diagnose and resolve problems using documented procedures and checklist. 

• Be challenged to achieve predefined qualitative and quantitative targets 

To be considered for this role: 

• 1 - year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/IT/Telecommunications industry 

• Have confidence with technology and familiar with CRM- systems, software and hardware, social media 

• Customer focus and passionate about helping people 

• Excellent use of French or Dutch and English languages 

• Creativity and a strong desire to solve IT Problems 

A competitive salary (based upon your skills and experience) 

• A full-time contract 

• Extra-legal benefits (meal vouchers, medical plan,...) 

• Participation in annual performance bonus 

• A smooth onboarding and continuous training on products and new systems 

• A chance to grow within a fast-moving European Fintech Company