Staff Product Manager - Merchant Experience

Based in Canada and headquartered in Toronto, Paramount Commerce is a fintech company focused on making payments simpler and more secure. We’ve been helping reshape online payments since the early 2000s, enabling people to pay directly from their bank accounts, without relying on credit cards or e-wallets.

Security, risk management, and reliability are at the core of what we do. We build payment solutions that are seamless, backed by strong safeguards and meaningful data.

As we continue to grow our business across Canada and prepare for expansion into new markets, we’re looking for curious, thoughtful, data driven individuals who enjoy directly solving complex problems themselves and pushing ideas from concept to execution, in a rapid iterative environment with highly capable peers. If you’re excited about building the future of payments - and want to be part of a team that’s shaping what’s next - we’d love to hear from you.

The Opportunity

As the Staff Product Manager for Merchant Experience, you'll lead the transformation of the entire merchant journey at Paramount Commerce. Today, our merchants experience fragmented touch points and manual processes requiring SQL queries. Tomorrow, they will experience product-led, self-service excellence that delivers value in hours, not weeks.

This isn't about optimizing individual features; it's about orchestrating the complete merchant experience. You will drive the evolution from sales-led, support-dependent onboarding to a true platform where every touchpoint reinforces why merchants choose us. Your mission is to turn our merchant experience from a competitive risk into our primary growth engine.

What You’ll Do

Lead two key areas - Merchant Experience and Onboarding - and take ownership of helping customers reach value faster, by reducing friction and accelerating time to value.

• Merchant Experience Strategy: Own the end-to-end merchant journey from pre-sales through post-launch operations. You will develop and execute a product-led growth (PLG) strategy that enables self-serve onboarding, accelerates time-to-value, and drives measurable improvements in merchant satisfaction and retention.
• Self-Service Platform + Portals: Drive the transformation from manual, SQL-based configurations to a unified, self-service merchant and admin portal. This will become the single source of truth for all payment operations, eliminating operational bottlenecks.
• Merchant Intelligence + Analytics: Build and own the comprehensive merchant analytics framework. You will create executive-level dashboards that track the KPIs that matter: activation rates, time-to-first-transaction, feature adoption, and satisfaction scores.
• Cross-Functional Orchestration: Act as the central champion for the merchant, identifying friction points and orchestrating solutions across Product, Commercial, Marketing, and Operations. You'll build a platform architecture that enables other product teams (Risk, Payment Rails) to expose their capabilities without creating a fragmented experience.

Who You Are

We’re looking for an experienced Product Manager who brings deep product-led growth experience, strong technical fluency, and a collaborative mindset. This role is for someone who loves owning problems end-to-end, making thoughtful trade-offs, and partnering closely with customers to build products that deliver value faster.

• A Product-Led Strategist: You have 8+ years of B2B (or B2B2C) platform or fintech PM experience. You have a proven track record of building product-led growth motions and can speak from experience about transforming sales-led processes into self-serve, high-growth engines.
• A Merchant Journey Orchestrator: You are an expert at customer journey mapping. You know how to identify systemic friction across touch points and, most importantly, how to coordinate cross-functional teams (Product, Commercial, Ops) to solve them.
• An Analytical Platform Builder: You have a strong analytical foundation and hands-on experience building metrics frameworks and dashboards. You understand portal architecture, reporting systems, and how to build self-service platforms that scale without linear headcount growth.
• A Technical Thought Partner: You are confident and fluent in technical conversations with engineering teams. You earn engineer’s respect through clear product requirements, asking sharp questions, and holding your own in architectural and trade off discussions without being steamrolled or stalled.
• A Cross-Functional Influencer: You have exceptional stakeholder management skills and executive level communication. You can act as the voice of the merchant, build consensus across departments, and present a data-backed strategy with confidence.

What Success Looks Like

• In 6 months: You've launched the merchant experience analytics framework with clear KPIs tracked across the journey. Your self-serve onboarding pilot has reduced time-to-first-transaction from weeks to days for the first cohort of merchants.
• In 12 months: Your product-led onboarding motion now handles 40% of new merchant activations without sales intervention. The executive dashboard provides real-time visibility into merchant health, and the portal platform is being used by other product teams.
• In 18+ months: Merchant experience has become our primary competitive differentiator in enterprise sales. Your PLG motions are contributing 25% of new merchant revenue, and the platform architecture has proven it can scale.

If everything above doesn’t perfectly describe you, but you’re excited to learn, adapt, and grow into new areas, we’d still love to hear from you. We value curiosity, self directed learning, and people who enjoy stretching beyond what they already know.

Why Paramount Commerce?

• Canadian Company with over 22 years of history  🇨🇦
• Competitive salary
• Generous Vacation + Summer Fridays
• Health & Dental Benefits
• Wellness Spending Account
• Retirement savings matching plan
• Remote first environment 
• Quality Hardware provided to do your work 
• Parental leave top up program
• Birthday Day Off
• Quarterly Socials 
• Volunteer Days to give back to our community 

The base salary range for this full-time position is $160,000 - $210,000 CAD.

Final compensation will be dependent on experience, skillset, and role related qualifications, and will include benefits and bonus as per company policy. Please note that base salary ranges may differ based on location and local currency. 

We use technology assisted tools, including artificial intelligence, to support parts of our recruitment process (such as resume screening, note taking, and interview scheduling). These tools are designed to support, but never replace human judgement. All hiring decisions are made by humans, and we are committed to fair, inclusive, and bias-aware hiring practices.

DEI

At Paramount Commerce, we are proud to be an equal opportunity employer, and we do our best to make sure all people feel supported and connected at work.  We practice ethical and fair hiring processes and strongly encourage applications from all backgrounds. 

We believe that different perspectives, experiences, backgrounds, and skill sets are what make for high performing teams, and we are committed to creating a place for our employees to be their authentic selves.  Don't worry if you don't check every box. If you're excited about this role and think you'd be a good fit, we encourage you to apply.

Accommodations

Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require any accommodation, please let us know and we will work with you to provide the necessary support.