Senior Officer- PMO and Processes

About ZainCash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Key Responsibilities:

• Build a unified project database that includes all documents, reports, and lessons learned, and upload it to the company’s cloud storage.
• Provide administrative and technical support to project stakeholders by supplying them with the necessary templates, tools, and standards to ensure project success.
• Monitor project progress with implementers and ensure delivery according to the planned schedule.
• Contribute to obtaining approvals and performing clerical or documentation tasks when needed.
• Prepare project plans, define objectives and key milestones, and ensure accurate documentation of timelines and risks while following up on execution step by step.
• Track project progress regularly by monitoring performance, preparing periodic reports for stakeholders, and ensuring tasks are assigned to the right resources.
• Identify bottlenecks, issues, and risks facing projects or operations, escalate them to management, and provide practical recommendations and solutions.
• Work closely with stakeholders to understand their needs and challenges, and ensure process integration across different departments to achieve organizational goals efficiently.

• A minimum of 3 years of experience in project management, operations, or process improvement.
• Experience working in a B2C (Business-to-Consumer) company, preferably within the fintech, payments, or technology sector.
• Fluent in Arabic and Communication ability in English