Senior Director of Credit Operations (UTAH)

About One Park Financial

One Park Financial, a leading provider of financing solutions for small and mid-sized businesses, has been consistently recognized as a top workplace for seven consecutive years, earning both the Best Place to Work and Sun Sentinel's Top Places to Work awards. As a fast-paced and innovative financial services company, we take immense pride in disrupting the industry and positively impacting the lives of business owners nationwide. At One Park Financial, excellence and results are celebrated, and your skills and passion will be recognized and rewarded, providing opportunities for both professional and personal growth.

About the Senior Director, Credit Operations role

Reporting directly to the Chief Operating Officer, the successful candidate will oversee the credit decisioning process, including application and bank statement analysis, credit review, background checks and funding. This pivotal role aims to empower small businesses by providing vital capital and requires a highly experienced individual with a proven track record in underwriting and operations.

Job Responsibilities

• Lead the Credit Operations department, encompassing three main functions: application/bank statement analysis (Doc Processing Team), credit & background checks/ funding review/funding process (Final Funding Team).
• Effectively manage and coordinate large operational groups, fostering seamless collaboration with Sales, Marketing, QA & Compliance, Collections, Servicing, Product and other relevant teams.
• Execute and develop operating rhythms to ensure we grow our portfolio balancing risk with growth and customer experience.
• Demonstrate your leadership expertise by developing comprehensive training, policies, and procedures to guide the operational teams toward achieving excellence in Small Business Credit evaluation practices.
• Develop the cross-border team of Directors, Managers and Supervisors to enable consistent & high-quality execution across departments.
• Continuously research areas of improvement for the Credit operations tasks through process improvements, workflow optimizations and/or 3rd party vendor-based intelligence.

Utilize data analysis and reporting skills to drive successful teams and identify opportunities for operational improvements by implementing KPIs and KRIs.

Job Requirements

• Excellent communication skills in English, Spanish proficiency preferred.
• A demonstrated track record of at least 10+ years of operations experience in a Financial Services or a Fintech firm.
• A strong concentration in credit operations, showcasing a comprehensive understanding of operational rhythms and risk management.
• Proficiency in effectively managing large operational groups and fostering seamless coordination with related teams.
• Quantitative understanding of economics of financing or lending.
• Customer experience centric mindset to challenge and improve existing processes.
• In-office role, preferably out of Miami (FL) or Salt Lake City (UT). International and domestic travel is required to foster teams in US & LatAM.
• Outstanding leadership, communication, and interpersonal skills, with the innate ability to inspire and motivate a team.
• Proficiency in data analysis and reporting techniques to drive team success and enhance operational efficiency.
• Bachelor’s degree, Masters in Management/MBA preferred.

• Dental Insurance
• Health insurance
• Vision insurance
• Paid time off
• 401k with Match
• Company Paid ID Protection
• Company Paid Life Insurance