Reconciliation & Settlement Specialist

We are seeking a Reconciliation & Settlement Specialist to manage daily financial reconciliations, payment processing, and transaction analysis, ensuring accuracy and efficiency in our financial operations. This role will work closely with partner banks, internal teams, and external stakeholders to maintain financial integrity, resolve discrepancies, and manage suspense accounts.

Key Responsibilities:

1. Daily Reconciliations & Reporting

• Prepare and execute daily settlement reconciliations to ensure accuracy of transactions and corporate / Retail account balances.
• Generate and review MasterCard (MC) advisement reports for internal records and partner bank submission.
• Perform daily balance reconciliations to track and validate account balances.
• Prepare, review and share financial reports with the partner bank and relevant stakeholders.
• Download, verify, and maintain basic ledger and provide ’Treasury Team, and securely store daily bank statements and other financial reports.

2. Suspense Account & Funds Allocation Management

• Maintain analysis to monitor and manage suspense accounts, ensuring correct allocation of payments to client accounts.
• Investigate and resolve discrepancies by liaising with partner banks and internal teams.
• Coordinate with the bank to return funds transferred from personal accounts that violate agreements.

3. Payments Processing & Issue Resolution

• Review and process payments, ensuring that transfers are correctly allocated and executed.
• Investigate and resolve wrong fund transfers, working closely with internal teams and banking partners.
• Collaborate with the operations team to manage chargebacks and cashback payments.
• Verify and process Earned Wage Access (EWA) client repayments.

4. Transaction Analysis & Data Management

• Conduct transaction analysis to identify trends, discrepancies, and potential issues.
• Liaise with stakeholders to ensure the availability, accuracy, and completeness of financial data.
• review of corporate and retail balance for initial items
• exception, escalation and issue management.
  

5. Maintain and develop settlement system of control

• Maintain system of control and ensure effective and efficient operation of limits, controls and skills.
• Ensure compliance with Bank Partner and other requirements ( including CFT, AB&C, Anti money laundering, Card regulations etc)
•  Continuously improve reconciliation, settlement and reporting processes to enhance efficiency and accuracy
• Ensure timely and monthly reporting of progress, issues and concerns.
• Understanding of emerging relevant regulations and likely implications for dopay.
• Work closely with operations and general broader finance team to ensure overall effective control.

• Bachelor's degree in Finance, Accounting, Business, or a related field.
•  1-3 years of experience in reconciliations, payments processing, or financial operations.
• Strong knowledge of banking operations, settlements, and financial reporting.
• Proficiency in Excel, financial software, and reconciliation tools.
• Strong attention to detail, analytical mindset, and problem-solving skills.
• Excellent communication skills to coordinate with banks, internal teams, and stakeholders.
• Ability to work efficiently in a fast-paced and regulated fintech environment.
• Expertise in process and controls evaluation and development.

Why Join dopay?

• Growth Potential: Be part of the bank partner's team, and plot your career growth in banking and fintech. As dopay grows, so will your role and responsibilities.
• Training and Development: You'll be provided you with the tools, training, and support you need to succeed and develop your career.
• Fast-Paced, Mission-Driven Environment: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team at our bank partner that’s committed to helping workers gain financial access through digital solutions.
• Collaborative Culture: You’ll work with a supportive and dynamic team that’s passionate about our mission.