Product Manager - Cryptocurrency Deposit & Withdrawal Services(Web3)

Job Overview

Responsible for designing and optimizing deposit/withdrawal processes for cryptocurrency exchanges, supporting multi-chain assets and token types to ensure efficient, secure, and compliant user experiences. Coordinate with technical, operational, and security teams to drive end-to-end product management from requirements to launch, and continuously improve product performance and user satisfaction through data-driven insights.

Prefer Location: Shenzhen

Key Responsibilities

1. Product Planning & Design
• Lead the product design and optimization of multi-chain asset deposit/withdrawal workflows, including on-chain asset deposits, withdrawals, transaction confirmations, and compliance integration.
• Monitor on-chain transaction statuses, design exception handling mechanisms (e.g., failed/delayed transactions) to safeguard user assets.
• Research blockchain industry security standards and regulatory requirements to ensure deposit/withdrawal features and wallet products comply with local laws.
• Collaborate with security teams to design and implement safeguards against risks such as hacking attempts and asset loss.
2. Market Insights & Competitive Analysis
• Conduct global market research and competitive analysis, track industry trends, and identify innovative features to drive wallet product iterations.
3. Cross-Department Collaboration
• Work closely with business, compliance, design, R&D, QA, and security teams to drive project implementation.
4. Data-Driven Optimization
• Analyze core product metrics and user feedback to continuously refine deposit/withdrawal processes and wallet functionalities, enhancing user satisfaction.
5. Customer Support & Service
• Provide high-quality customer support to resolve issues related to wallet product usage.

1. Education
• Bachelor’s degree in Computer Science, Finance, Blockchain, or a related field.
2. Work Experience
• 3+ years of experience in blockchain or Web3 industries.
• Proven track record of managing at least one product through its full lifecycle.
3. Technical Skills
• Proficient in blockchain fundamentals and mainstream public chain ecosystems (e.g., Bitcoin, Ethereum, Solana, BSC).
• Deep understanding of on-chain asset management, private key protection, multi-signature mechanisms, and cross-chain bridges.
• Strong analytical and data-driven decision-making skills, with the ability to independently conduct requirements analysis and product design.
• Excellent project management and cross-functional collaboration capabilities.
• Thorough knowledge of product development lifecycles and project management methodologies.
4. Personal Attributes
• Exceptional execution skills, thriving in fast-paced and dynamic environments.
• High accountability and resilience under pressure.
• Quick learner with rigorous logic and problem-solving abilities.
• Passionate about the blockchain industry, staying updated on trends and technological advancements.
• English and Mandarin proficiency for workplace communication.