Payment Operations Team Lead

About the role: 

As a Payment Operations Team Lead at Ezypay, you will spearhead the management and enhancement of our payment operation processes to ensure smooth transaction flow and minimize discrepancies while fostering a high-performing team culture. You will work closely with various internal stakeholders and external partners to drive improved efficiency and implement operational best practices. 

As a Payment Operations Team Lead, you will: 

• Lead and mentor the Payment Operations team, ensuring the team is well-equipped to achieve organizational goals. 
   

• Oversee daily payment processing activities, ensuring accuracy, timeliness, and compliance with relevant regulations. 
   

• Implement and optimize operational processes to increase efficiency and reduce errors in payment transactions. 
   

• Manage complex payment issues and escalations to ensure prompt resolutions and maintain high customer satisfaction. 
   

• Work collaboratively with IT, Finance, and other operations teams to integrate new payment solutions or enhancements seamlessly. 
   

• Monitor key performance indicators (KPIs) to track team performance and suggest actionable improvements. 
   

• Conduct regular training sessions for team members to ensure they stay updated with industry trends and regulatory changes. 
   

• Provide coaching and mentoring to team members, offering consistent, actionable feedback and fostering an environment that supports continuous personal and professional development. 
   

• Prepare and present performance reports to senior management, highlighting achievements and areas for development 
   

• Identify gaps and streamline processes to improve efficiency and reduce risks that enhance operational efficiency and support expansion across multiple APAC jurisdictions 

• 5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role. 

• Strong knowledge of payment processing systems, gateways, and compliance regulations. 

• Exceptional analytical and problem-solving skills, with a keen attention to detail. 

• Experience working in a fast-paced, high-growth environment. 

• Demonstrated ability to lead teams effectively and foster a positive, collaborative work environment. 

• Excellent verbal and written communication skills, with the ability to liaise with technical and non-technical stakeholders. 

• Proficient in using Microsoft Office Suite and familiarity with data analysis tools. 

• Generous salary package 
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture