Payment Operations Officer

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.

The Role

The role of Payment Operations Officer is all about embracing key responsibilities that drive our success. This includes, but isn't limited to, expertly assisting with the processing of deposits and withdrawals, as well as ensuring that internal staff and client email queries receive accurate and prompt responses. The ideal candidate will thrive under deadlines, mastering tasks with precision and attention to detail. They will recognize the vital role that Payment Operations plays in enhancing the client experience and will also lend their support to the wider finance team when needed.

Your key responsibilities will include:

• Allocate daily manual funding methods to client accounts promptly.
• Process withdrawals daily and notify clients upon completion.
• Liaise with banks and third-party payment providers as needed.
• Monitor and respond to client inquiries via Salesforce, ensuring timely and accurate communication regarding deposits and withdrawals.
• Conduct general transaction monitoring for AML compliance.
• Perform pre-processing checks on withdrawals for AML, fraud, and jurisdiction compliance.
• Monitor and act on fraudulent transactions as per compliance policy.
• Escalate AML, TF, or fraud suspicions to Team Leader and Compliance Team.
• Submit Unusual Activity Reports (UAR) as necessary.
• Handle confirmed or suspected card fraud promptly per compliance guidelines.
• Uphold Pepperstone’s Terms and Conditions through name matching for third-party transactions.
• Monitor and manage Chargeback disputes.
• Clear internal Pepperstone inbox daily, ensuring accurate action on banking and PSP communications.
• Maintain Salesforce inbox by clearing action items daily per SLA.
• Respond to queries in the internal Payment Operations Slack channel promptly.
• Address requests from the Reconciliation and Finance team daily.
• Download and prepare daily transaction statements for reconciliation.
• Verify correct application of all deposits and rectify errors.
• Process cash adjustments as needed on a daily basis.
• Promote a culture of continuous improvement within the Payments Operations Team.
• Create and update company Knowledge Base regarding Finance processes.
• Submit tickets for IT issues and resolve transaction issues with PSPs.
• Verify bank statements and complete allocated tasks within the business day.

About you

• Fluency in English is a must. Any other language is advantageous.
• Weekly/Monthly shift rotation may be applied according to department needs
• Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
• Excellent people and communication skills with the ability to communicate to staff, teams & customers well
• Ability to maintain high level of attention to detail and accuracy
• Strong problem-solving skills and dedicated to continuous process improvements
• Excellent time management skills and the ability to remain calm under pressure
• Intermediary skills in Microsoft Excel
• Desire and commitment to ongoing learning and development
• Enjoy working in a dynamic global team
• Ability to live the Pepperstone value

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year
• 10 days of Company paid sick leave annually  
• 21 days of paid vacation within the first year of employment, increasing to 25 days after one year 
• 3 paid volunteering days per year & Workplace Giving Program
• Comprehensive medical insurance with coverage for your healthcare needs
• Pension fund
• Employee referral bonuses for referring top talent to the company 
• Ongoing personal development & learning opportunities
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Genuinely collaborative and friendly culture
• Employee Assistance Program & Wellbeing Initiatives
• Convenient and cozy office located near the Limassol Municipal Garden

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

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