Payment Operations Analyst

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for a Payment Operations Analyst, a customer-facing role focused on managing the end-to-end payment processing workflow while ensuring accuracy, efficiency, and compliance. The role also contributes to improving payment systems and delivering a seamless, high-quality experience for clients.

Responsibilities

• Oversee the entire payment processing cycle, ensuring all transactions are executed accurately and on time.
• Identify, monitor, and resolve discrepancies or issues related to payment transactions.
• Collaborate with cross-functional teams to enhance payment systems, workflows, and practices.
• Maintain detailed documentation of payment processes, ensuring compliance with regulatory and company standards.
• Provide exceptional client support, addressing inquiries, resolving issues, and ensuring smooth payment resolutions.
• Support the implementation of new payment methods and technological solutions to improve operational efficiency.
• Assist the Payment Operations Lead in preparing monthly reports and driving process improvements.
• Handle second-level verification for cheque verification and loan disbursement processes.

• Bachelor's degree in Business, Finance, Economics, or a related field with 1-2 years of experience in payment operations or financial services. Fresh graduates are welcome to apply.
• Strong analytical skills, with the ability to interpret and derive insights from data.
• Highly detail-oriented with strong organizational abilities.
• Proficient in Microsoft Excel, Google Sheets, and other analytical tools.
• Excellent communication and interpersonal skills, able to collaborate across teams.
• Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously.
• A proactive problem solver with a strong sense of initiative.

• Hybrid work set-up: 2-3 days per week in our BGC office; remote the rest of the time.
• Additional perks & benefits including HMO coverage from month one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
• Join a team with a deeply collaborative culture - expect support, feedback and friendship! Learn more here: https://www.firstcircle.ph/careers