Officer Customer Care

About ZainCash:

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

• Handling customer inquiries via phone, email, chat, and social media.
• Provide accurate and timely information about Zain Cash services, features, and promotions.
• Escalate unresolved or complex issues to the relevant department and follow up until closure.
• Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.

• Education: Bachelor’s degree.
• Languages: Kurdish and Arabic (mandatory), basic English.
• Availability: Ability to work on a shift rotation (24/7).
• Experience: Minimum 1 year in the customer service field.