MY - Senior Desktop Support Engineer

• Day-to-day user support;
• End user equipment support;
• Basic server and network equipment support;
• Inventory management;
• Monitoring queue and routing tickets;
• Documentation within Jira, Lark is good to have, escalation procedures, and contact details;
• Coordinate with vendors and internal resources to ensure operational excellence;
• Monitoring applications and services;
• Perform day-to-day operational tasks to maintain healthy system function;
• Review and analyse information systems to improve quality and stability;
• Microsoft and other software license management;
• Incident, Problem, and Change management;
• Takeover support of new systems and procedures.

• Minimum 3 years’ experience in IT as an end user support specialist;
• End user equipment support;
• Knowledge of desktop operating systems;
• Ability to evaluate and solve complex problems and issues;
• Knowledge of SQL, XML, PowerShell;
• Knowledge of server and network infrastructure;
• Understanding of the API principle;
• Understanding of the architecture of the multi-tier systems
• Knowledge of scripting languages such as Bash, PowerShell, etc, support is beneficial
• Documentation skills;
• Communication skills;
• Able to communicate in English and Mandarin, Cantonese language skills are good to have

What we can offer you:

• Medical Benefit
• Optical Benefit
• Life Insurance
• Gym/Fitness Subsidy
• Long Service Rewards