Learning and Development Specialist

About Us:

One third of the UK working age population are unable to access affordable credit. We at Amplifi want to rectify this issue. We aim to improve the nation’s financial health, using our state-of-the-art FinTech ecosystem, allowing ethical lending via credit unions accessible to everyone in the UK.

Amplifi Capital are one of the top 10 lenders in the UK unsecured personal loans market. Through our innovative work we have grown our new customer volumes by 5 folds in just the last two years alone. Aiming to increase that number even further as we progress.

By the end of 2026 we are on course to be the biggest name in the UK credit union market. We at Amplifi Capital want to go beyond that, aiming to be the biggest player in the UK personal loan market for the near prime segment. Standing out against our competitors, being at the forefront of personal loans market. 

We don’t just want to stop there, we have an exciting year ahead, with the anticipated launch of the Reevo Money, our credit card product that will be launching later in the year. 

People always come first at Amplifi Capital. From how we engage with our customers to the thorough recruitment process. Our journey is just getting started, the business has attracted amazing talent so far, and we don’t plan on stopping yet!

The Role:

We’re looking for a passionate and proactive Learning & Development Specialist to support our Customer Operations teams. Based in our Leeds city center site, this role is ideal for someone early in their L&D career who’s eager to make a difference by helping our advisors grow through engaging training programs and continuous development.

You’ll work closely with the Customer Operations leadership team to deliver impactful onboarding, refresher, and skills-based training. You may also contribute to broader L&D initiatives across the business, supporting our commitment to learning and growth.

Responsibilities:

• Deliver and support induction programs for new joiners in the Customer Operations team.
• Facilitate impactful learning sessions and coaching initiatives that drive performance and engagement.
• Assist in designing and delivering training modules focused on customer service, collections, underwriting, and soft skills.
• Collaborate with team leads to identify training needs and help build tailored learning plans.
• Maintain training schedules and calendars, ensuring timely delivery of sessions.
• Support the creation and updating of training materials and resources.
• Enable the deployment of learning initiatives, track performance and impact measures, and support continuous improvement through data-led insights.
• Help coordinate logistics for training sessions, including room bookings, materials, and tech setup.
• Contribute to company-wide L&D initiatives when needed, including compliance and regulatory training.
• Monitor training effectiveness through feedback and basic evaluation methods.
• Maintain relationships with external training providers and vendors as required.

• Proven L&D experience (2+ years) in high-growth or fast-paced environments—ideally with experience in fintech, banking or digitally native sectors.
• Passionate about helping others learn and grow.
• Strong commercial acumen with a focus on business outcomes and performance impact.
• Strong communication and presentation skills.
• Comfortable working in a fast-paced, customer-focused environment.
• Organised, detail-oriented, and able to manage multiple tasks.
• Strong stakeholder management, credibility and influencing skills—especially at senior levels.
• Familiarity with MS Office (Word, Excel, PowerPoint).
• Understanding of FCA principles and Treating Customers Fairly is desirable.
• Experience with content management and learning management systems.

• Competitive salary
• 25 days annual leave
• Pension
• Discount shopping
• Private health insurance
• Sociable company
• Hybrid working (2 days from home)

Commitment:

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Please note that all offers of employment are conditional on us obtaining satisfactory pre-employment checks, including a DBS check, a credit check and employment references.