IT Support Engineer (Team Lead), Fintech

Optasia is a fully integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.   

As an IT Support Engineer, Team Lead you will oversee our IT Support operations and lead a team responsible for delivering reliable Technical Support. This is a hands-on technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to communicate effectively while showing expertise at addressing and resolving simple or complex technical issues.

What you will do

• Lead and mentor the IT Support team, ensuring high service quality and team productivity
• Manage and prioritize support tickets, incidents, and service requests
• Install, configure and maintain Optasia employees’ laptops, desktops, peripherals and printers
• Assist Optasia users with their hardware and software related requests.
• Ensure proper IT onboarding and offboarding of Optasia employees.
• Ensure that the IT Policy and Processes of the company are being followed. Work closely with company’s IT Security and IT Systems Administration teams for matters that affect the company’s internal IT infrastructure & Systems.
• Be responsible to keep up to date the company’s database related to users’ assets and consumables, inventory and active orders.
• Develop and maintain vendor relations and own Software License Management.
• Take on a key role to ensure that operating & software systems and related procedures meet the organizational IT Security needs and are in accordance with GDPR & ISO 27001 company guidelines.
• Monitor IT service performance and improve support processes and SLAs
• Provide recommendations when it comes to improving the organization’s IT systems. Inform team’s management about industry innovations and recommend relevant upgrades.
• Contribute to any other task that is or will be part of the duties of the IT Support team.

What you will bring

• A bachelor's degree in computer science, information technology, or similar
• 5+ years experience in IT Support or Systems Administration
• 2+ years in a leadership or senior support role
• Exceptional ability to provide technical support to business users.
• Good knowledge and experience on:

1. Installing, Administering and supporting Microsoft’s OS, Linux and MAC computers
2. Microsoft Azure Administration
3. Microsoft Intune Administration
4. Active Directory (both on premise and Office365) administration
5. Microsoft Exchange (both on premise and Office365) administration
6. Office 365 applications suite such as Sharepoint, Onedrive etc.
7. At least one Asset Management application

The following will be considered a plus:

• ITIL v4 or CompTIA A+ or similar certification
• Knowledge of Atlassian Jira and Confluence
• Basic scripting knowledge

Your key attributes

• Exceptional interpersonal and communication skills
• Ability to keep up with technical innovations and trends in IT support
• Good organizational skills
• Good time management skill

Why you should apply

What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
 💰 Performance-based bonus scheme
👩🏽‍⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart        
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
🥳 CSR activities and festive events within any possible occasion
🍜 Enjoy comfortable open space restaurant with varied meal options every day
🎾 🧘‍♀️ Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises