IT Operation Manager

About ZainCash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

 Responsibilities:

• Oversee Level 2 support for both business-critical applications and infrastructure, ensuring prompt resolution of incidents and service disruptions.
• Monitor all aspects of the tech stack including servers, microservices, databases, APIs, message queues, and network/security layers.
• Own configuration management across applications and infrastructure, maintaining consistency, version control, and rollback procedures.
• Implement structured change and deployment management practices with proper validation, documentation, and rollback plans.
• Lead incident response activities, ensuring proper root cause analysis (RCA) across application and system domains.
• Ensure all operations align with Central Bank regulations, PCI-DSS, ISO 27001, IOS 20000 and fintech data integrity standards.
• Manage vendor and third-party relationships for both hardware and platforms (core banking, payment gateways, APIs).

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• 7+ years of experience in IT operations or infrastructure and application management, with at least 3 years in a leadership role.
• Hands-on experience in supporting production applications, understanding software deployment processes, and troubleshooting APIs and database-backed systems.
• Proven hands-on experience in IT Service Management for ticketing, workflows, SLA design, automation, and reporting is mandatory.
• Familiarity with Continuous Integration / Continuous Deployment tools, containerization (Docker, Kubernetes, OpenShift), and monitoring Application Performance Monitoring tools (Datadog, Prometheus, ELK).
• Experience with ITSM systems and structured ITIL.
• Proven hands-on experience on Configuration Management Database(CMDB).
• Experience in fintech, banking environments is strongly preferred.