IT Helpdesk Support

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with a wide variety of flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses to new heights. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion. We know that our success hinges on our people, and we strive to enable them to do what they do best.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.

Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.

Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.

Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.

High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

Duties and Responsibilities

• Provides intermediate-level support to end-users for Windows Users (Active Directory).
• Windows Support.
• VoIP Support
• Office365 & Exchange online Support.
• Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
• Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
• Tracks System outages on a daily basis
• Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate
• Provides training and guidance to less experienced team members
• Handles problems that other team members are unable to resolve
• Processes Technology Requests for Installs/Adds/Moves/Changes
• Reviews Problem Tickets and Change Tickets to ensure service levels are being maintained
• Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems

• Associates / Bachelor's degree preferred and/or certifications + experience.
• Certifications: A+ or Microsoft Desktop Support (Following Certifications are a Plus: CCNA, Network+, Server+, Security+)
• Windows Server & Active Directory experience
• Exchange or Office365 Support experience
• VoIP
• Effective Communication Skills (English and Spanish)
• 2+ years of Help Desk Experience
• 2+ years in troubleshooting experience with Network and Windows Active Directory environments
• Strong interpersonal, written, and verbal communications skills
• Strong problem-solving and analytical skills
• Advanced English

• Competitive Salary
• Private Medical Insurance
• Growth Opportunities